Sales Associate

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.

Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.

Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.

Role Overview:

The Sales Associate is responsible for driving sales, establishing and maintaining client relationships by delivering and protecting customer experience at all times. The Sales Associate assists in operational tasks such as maintenance of the sales floor and corresponding stockroom area. The Sales Associate is responsible for creating an environment that aligns with the brand’s aesthetic and maximizes customer satisfaction.

Responsibilities:

Sales and Customer Experience

• Build and maintain a loyal client base, retaining client loyalty by providing clients with personalized service.
• Facilitate the brand’s high standards of client experience, communicating the brand’s aesthetic.
• Meets individual sales plans, contributing to overall store sales plan.
• Monitors all details of a sale; including shipping, alterations, and special requests to ensure customer satisfaction.
• Ensures all sales related policies and procedures are maintained.
• Maintains a keen interest in the fashion industry and market trends.
• Demonstrates strong styling and merchandising skills.

Operations

• Ability to multi-task in a fast-paced environment.
• Demonstrates excellent communication skills both with clients and team.
• Adheres to work schedule, inclusive of time and attendance.
• Supports operational tasks such as shipment, RTV’s, and transfers when necessary.

Visual Merchandising

• Ensures the selling floor is maintained and reflecting the correct visual image.
• Assists in the implementation and maintenance of all merchandising/visual directives when necessary.
• Communicates inventory needs to Management Team, supporting the business plan.
• Effectively relays any client feedback regarding successes and/or opportunities about product.

Skills & Qualifications:

• Must possess a minimum of 1-2 years Sales experience in a luxury environment.
• Energetic, confident personality mixed with a strong work ethic.
• Dynamic interpersonal and communications skills both verbal and written
• Exceptional time management skills, high level of ownership, and self-awareness.
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.
• High School Diploma or GED required.

Physical Requirements:

• Regular movement throughout the sales floor and stockroom, including standing and walking for extended periods of time.
• Frequent bending, reaching, kneeling, and use of stairs or ladders while merchandising and organizing product.
• Handling, carrying, and moving merchandise, fixtures, and shipment boxes weighing up to 15 pounds.
• Comfortable working in a fast-paced retail environment with frequent interaction with clients and team members.
• Use of standard retail and office equipment, including POS systems, laptops, phones, and handheld devices.
• Flexibility to work varied schedules, including evenings, weekends, holidays, and extended hours during peak business periods.