Emergency Communications Specialist

NOW HIRING · Emergency Communications Specialists CITY OF KATY POLICE DEPARTMENT You Are The First First Responder. Emergency Communications Specialist · Shift Work · 24.01-34.01/hr. Shift Work | 9-1-1 Dispatch | Police Department | Certifications Provided THE REALITY OF THIS ROLE • You will take calls at 2 a.m. from people in the worst moments of their lives - and you will be the calm they desperately need. • You will simultaneously manage multiple active incidents, track officer locations, relay critical information, and make split-second decisions - all without leaving your chair. • You won't carry a badge or wear a vest, but the officers, firefighters, and paramedics in the field will depend on you completely. • This is not a stepping stone to something else. This is the job - and it takes everything you've got. ABOUT THE ROLE The City of Katy Emergency Communications Center is the nerve center of public safety operations for our community. As an Emergency Communications Specialist, you are the link between a citizen in crisis and the help that saves them. You will handle 9-1-1 and non-emergency calls across Police, Fire, and Medical channels, dispatch personnel using computer-aided dispatch systems, maintain critical data records in local, state, and national systems, and serve as an essential resource after hours for animal control, public works, and parks. This position is designated Critical Personnel. During disasters or catastrophic events, you may be required to remain on duty and perform duties beyond your normal scope to protect the continuity of City operations. WHAT YOU'LL HANDLE EVERY SHIFT Multi-Channel Call Intake 9-1-1 and non-emergency calls for Police, Fire, and Medical including TDD systems CAD Dispatch Real-time dispatch of Police, Fire & EMS via computer-aided dispatch Database Operations NCIC/TCIC entries, warrants, and SETCIC/TLETS/NLETS system management Record Keeping Accurate information relay and documentation under high-pressure conditions Jail Out-Booking Processing subjects from jail including cash payments and bonds After-Hours Coordination Animal control, public works, and parks dispatch after business hours WHO SUCCEEDS HERE A high school diploma is the minimum - but the people who thrive in this role bring far more. We're looking for individuals who: Stay composed when everything is happening at once - your voice is someone's lifeline Rapidly absorb, verify, and relay information with precision - errors have real consequences Communicate clearly and confidently in writing and verbally, across radio and phone simultaneously Thrive on structure and accountability - you follow protocols because lives depend on them Know Katy's streets, geography, and city boundaries - or are committed to learning them fast Ready for shift work - nights, weekends, holidays, and yes, bad weather days CERTIFICATIONS REQUIRED (WITHIN 6 MONTHS) TCOLE Telecommunicator - State of Texas EMD Certification - Emergency Medical EFD Certification - Emergency Fire CPR Certification - Required NCIC / TCIC - Certification req. We invest in your training. All certifications are obtained after hire - we'll get you there. Ready to answer the call? City of Katy · Equal Opportunity Employer · ADA Compliant #J-18808-Ljbffr