Client Ambassador Strategist

Client Ambassador Strategist
Bring Your Hospitality Heart to Veterinary Care

At Veterinary United, we believe exceptional care doesn’t start in the exam room—it begins the moment a client walks through our doors. With 20+ veterinary clinics across Michigan, we’re on a mission to reimagine the client experience in veterinary medicine—and we’re looking for a hospitality-driven leader to help us do just that.

If you’ve built your career in hotels, hospitality, or guest services—and have a passion for creating warm, seamless experiences—this could be your next great opportunity.

What You’ll Do

As our Client Ambassador Strategist , you’ll use your hospitality and service expertise to lead, develop, and elevate front-desk teams (Client Ambassadors) across our clinics. You’ll ensure each location offers a consistently welcoming, inclusive, and professional experience that makes clients feel seen, supported, and cared for—just like they would at a great hotel or resort.

You’ll be responsible for:

• Designing and delivering engaging onboarding and training programs for Client Ambassadors

• Conducting on-site visits to coach and empower front-desk teams

• Collaborating with clinic leaders to foster service-focused team culture

• Improving systems and workflows that impact the client journey

• Acting as a communication bridge between the front desk and our home office

• Leading service initiatives focused on communication, empathy, and hospitality excellence

• Using platforms like Basecamp to stay organized and connected across clinics

Who You Are

You’re a hospitality leader who believes service is an experience—not a transaction. You’re energized by people, passionate about coaching others, and driven to bring warmth, clarity, and professionalism to every interaction.

We’re looking for someone with:

• A background in hotels, resorts, or hospitality leadership (strongly preferred)

• Experience training or supervising guest service/front-desk teams

• A natural ability to lead with empathy, confidence, and presence

• Strong organizational and communication skills

• A collaborative mindset and love for team culture

• Curiosity about veterinary medicine (no clinical experience required—we’ll teach you!)

What We Offer

• Competitive base salary

• Paid time off

• Monthly healthcare stipend

• Optional dental and vision plans

• Planet Fitness membership

• 401(k) with match after one year

• A fun, mission-driven team that values culture and kindness

• The chance to truly shape what client care looks like in veterinary medicine

Hospitality meets healing.
If you’ve ever dreamed of using your guest service background to make a real difference—this is your moment. Join us in redefining veterinary care by creating meaningful, human-centered experiences from the front desk and beyond.

Apply now and help us lead with heart.