Field Service Engineer

Job Description

Job Description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. 

Do we have your attention? Keep reading. 

Quest Industrial, with production locations in Middleton and Monroe, WI, is looking for a talented Field Service Engineer. In this role, you’ll support the installation, maintenance, and repair of industrial automated equipment. You’ll showcase your strong robotics, controls, and customer advisor skillset to solve complex challenges for our customers.

Are you excited about this work?

• Travel to customers’ facilities to install, maintain, troubleshoot, and repair complex machinery and equipment.
• Train customers’ operators and technicians on machine setup, operation, change-over, and maintenance.
• Provide technical support and assistance to customers via phone, remote connection, or on-site for electrical/controls, mechanical, and robotic equipment and systems.
• Modify and troubleshoot Allen Bradley PLC and HMI programs for existing packaging equipment.
• Commission, test, and debug robotic and automated packaging systems.
• Provide on-call emergency service and maintain communication while in the field.
• Prepare detailed trip reports for the company and customers, documenting encountered issues and solutions. Maintain records of service calls, training, expenses.
• Ensure compliance with inspection, testing, quality specifications during machine installations and integrations.
• Identify and correct hardware and software discrepancies in machinery and equipment.
• Maintain positive customer relationships and identify opportunities for product improvements and parts sales. 
• Work from complex engineering drawings, specifications, and manuals to perform mechanical and electrical tasks. 
• Collaborate with other departments, such as Engineering, Sales, and Operations to address inquiries and provide technical support as needed. 
• Study technical manuals and attend training sessions to maintain current knowledge.
• Support manufacturing when required and help perform and conclude both Pre-FAT and FAT.

If this sounds like you, we want to connect!

• Familiarity with Rockwell Automation programming software with the ability to connect to Allen Bradley PLC’s and HMI’s for troubleshooting and some coding.
• Proficiency troubleshooting electrical circuits, I/O devices, VFD’s, servo motors and various industrial networks.
• Experience with robotic applications including programming and vision (Fanuc preferred).
• Hands-on experience working with industrial automation equipment.
• Ability to work independently as well as in a team environment.
• Ability to work in Microsoft Office products (Word, Excel, Outlook)
• Understand and markup electrical schematics and read 2D, 3D AutoCad mechanical assembly drawings.
• A minimum Bachelor’s degree with emphasis in Electrical Engineering, Industrial Maintenance, Industrial Automation, Mechatronics or Robotic Programming.
• Strong customer service skills and the desire to work.
• PLC programming, HMI development and troubleshooting skills.
• General understanding of automation; including but not limited to: high-speed assembly machinery, SCADA / Gantry / Six-Axis Robotics, FANUC robots and general automation technology.
• Knowledge of AutoCAD electrical is a plus.
• Familiarity with Ladder Logic, Studio 5000 and Factory Talk are a plus.
• Willingness to travel up to 95 percent.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Pay Range: $40.00 - $52.00 per hour.

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