Manager of Client relations

Job Description

Luxury Millwork & Interior Design Studio – Scarsdale, NY

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Gotham Cabinetry & Design is not a typical design firm.

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We are a fully integrated millwork studio specializing in high-end residential interiors, where every project is rooted in design, storytelling, and execution.

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We are hiring a  Client Experience Manager to become the first point of contact for our clients—and the standard for how our brand is experienced.

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This is not a receptionist role.

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This is a  position of authority, discretion, and control.

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The Role \n

You will lead all initial client interactions and determine which projects enter the studio.

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You will guide conversations with confidence, qualify alignment early, and ensure every client who moves forward is prepared, informed, and serious.

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You will protect the design team’s time while delivering a polished, elevated experience from first contact through project completion.

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What You’ll Be Responsible For \n

Client Intake & Qualification

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• Manage all inbound inquiries (phone, email, web, social)
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• Lead initial conversations with clarity, warmth, and authority
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• Confidently introduce our process, expectations, and investment levels
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• Identify alignment, misalignment, and red flags early
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• Decide which clients move forward—and which do not
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Process Control

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• Enforce Gotham’s intake process without exception
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• Ensure no consultation is scheduled without proper alignment
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• Maintain consistency, speed, and structure across all interactions
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Client Experience

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• Set the tone for a refined, high-touch client experience
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• Serve as a steady, professional point of contact throughout the project lifecycle
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• Manage communication during production phases (non-design related)
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Operations & Tracking

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• Maintain accurate records of all client interactions
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• Track lead progression and close loops decisively
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• Support accounts receivable communication and payment follow-ups
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Showroom & Growth Support

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• Assist in executing targeted outreach, events, and follow-ups
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• Help drive qualified traffic and long-term client relationships
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Authority in This Role \n

You will be trusted to:

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• Decline consultations when alignment is not present
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• Redirect inquiries professionally and confidently
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• Uphold the company’s standards without exception
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This role is fully supported by leadership.

What We’re Looking For \n

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• Experience in  luxury client-facing environments (interior design, architecture, high-end retail, or similar)
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• Strong communication skills with the ability to lead—not follow—conversations
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• Composure, intuition, and sound judgment
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• Highly organized with the ability to manage multiple moving parts
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• Professional presence with a natural sense of discretion and control
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How Success is Measured \n

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• Higher-quality, well-qualified client consultations
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• Faster, more decisive sales cycles
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• Reduced time spent on unqualified leads
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• Clients entering projects informed and aligned
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About Gotham \n

Founded in 2017, Gotham Cabinetry & Design creates spaces that evoke emotion and reflect the lives lived within them.

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We are grounded in design, driven by intention, and committed to setting a new standard in millwork and interiors.

To Apply \n

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• Please submit your resume along with a brief note outlining your experience working with high-end clients.
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