Customer Experience Associate - Youth Program Presenter

The Jacksonville Public Library is seeking one Customer Experience Associate - Youth Program Presenter to lead engaging programs for children across our library system. If you enjoy reading aloud, singing playful songs, and creating joyful learning experiences for young children, this role may be a great fit for you! We're looking for an enthusiastic and reliable presenter to offer morning storytimes for early learners and afternoon programs for elementary-aged children. This position typically works 9:00 a.m. - 5:30 p.m., and Saturday shifts are required. While regular travel between library branches is an essential part of the job, the selected candidate will have a home base at the University Park Library for supply pickup and program preparation. Benefits Four weeks of paid time off during the first year of employment. Low or no-cost health insurance options. 12 paid holidays and a personal leave day. Dental, vision, life insurance, and flexible spending plans available. Eligibility for Federal Student Loan Forgiveness after 10 years of public service and on-time payments. Responsibilities Performs all borrowing, information services, reader's advisory, and reference duties in face‑to‑face, virtual, and outreach settings. Designs, delivers, promotes, and facilitates programs, activities, and events in libraries, virtually, and at outreach engagements. Integrates literacy practices into customer interactions to help develop literacy skills. Engages with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements. Supports the overall mission of the Library by providing customer service that creates a positive customer experience. Keeps abreast of research, trends, and changing technology as it relates to youth services and development and demonstrates proficiency in the Library Technical Competencies. Compiles data, prepares reports, and may assist with and/or make oral presentations. Serves as lead worker, may schedule, assign, monitor, and review the work of others under general guidance of a supervisor. Trains and instructs employees and volunteers regarding library policies, practices, and procedures. Actively seeks and utilizes feedback, ideas, and recommendations from staff, customers, and community members regarding library programs and services. Serves as person on duty as assigned. Participates in the interview process for the selection of new staff. Operates standard office and library equipment such as personal computers, word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators. Required to work public service floor. Assists with maintaining appearance standards by reporting facility issues and picking up litter on library grounds. Demonstrates proficiency in the City of Jacksonville’s competencies. Performs related work as required. Qualifications Knowledge of library procedures, techniques, and policies. Knowledge of elementary and secondary school educational trends. Knowledge of child development and literacy skills. Knowledge of the Library's organization, operation, policies, and procedures. Knowledge of library resource materials and reference sources. Ability to perform all borrowing, information services, reader's advisory, and reference duties in face‑to‑face, virtual, and outreach settings. Ability to design, deliver, promote, and facilitate programs, activities, and events in libraries, virtually, and at outreach engagements. Ability to engage with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements. Ability to use computer databases including computerized catalog and circulation systems. Ability to interview and gather data. Ability to schedule, assign, monitor, and review the work of others. Ability to develop, organize and conduct training sessions and workshops. Ability to serve as person on duty as assigned. Ability to gather information from customers and respond to complaints and inquiries effectively. Ability to interpret rules, regulations, and policies. Ability to understand and apply library techniques, methods, and procedures including classification systems. Ability to provide customer service in a library setting. Ability to communicate effectively verbally and in writing. Ability to review library materials and recommend purchases. Ability to establish and maintain effective working relationships. Ability to compile and interpret statistical data. Ability to accept feedback and modify service delivery to better meet departmental and system goals. Ability to prioritize to achieve results within established deadlines. Ability to work with diverse populations and provide services in a non‑judgmental and non‑discriminatory manner. Ability to operate standard office and library equipment such as personal computers, word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators. Depending on assignment, must have ability to travel between various locations to meet the responsibilities. Education & Experience A bachelor’s degree from an accredited institution with a preferred concentration in librarianship, education, child development, or another related field is required. Experience in education, retail, or library support work is preferred. Basic computer skills required. Licensing / Certification / Registration Depending on assignment, a valid driver’s license may be required and must be maintained during employment. Depending on assignment, must qualify for and maintain a City of Jacksonville Public Driver Certification during employment. Other Requirements The probationary period for this classification is six months. Class Series Customer Experience Associate – Youth / Customer Experience Librarian – Youth #J-18808-Ljbffr City of Jacksonville, FL