Quality Improvement Manager

Ready to lead where quality meets action? ETC is looking for a hands-on Quality Improvement Manager to drive data-backed improvements, tackle product and process challenges, and lead an inspector-heavy team to success. In this role, you'll guide cross-functional teams, dig into quality trends, and turn insights into measurable resultswhile keeping our ISO systems strong and our operations running smoothly.


Just as important, you'll be a people-first leadercoaching, developing, and empowering a team of inspectors. You'll set clear expectations, build accountability, support career growth, and foster a collaborative, high-performance culture where your team can thrive.


You'll partner across departments and with suppliers to solve problems at the root, reduce defects, and elevate performance across the boardall while building a strong, engaged team that takes pride in delivering quality at every step. If you're equal parts strategist, problem-solver, and team builder, this is your chance to make a visible impact.


If you have any questions about the position or recruitment process, please reach out to Kennedy Kitelinger at View email address on click.appcast.io or View phone number on click.appcast.io.



Representative Responsibilities:
Lead cross-functional, data-driven quality improvement teams to solve systemic product and process issues using structured problem-solving methods, with clear targets, owners, and sustainability plans.
Ensure that each team reviews the data and identifies trends and issues to be fixed
Ensure that action items are assigned and followed up is completed
Ensure that meeting minutes are taken and properly distributed
Monthly review of quality reports with team
Manage quality measures
SAP service notifications and quality notifications
Top 5 quality issues per product line
Manufacturing scrap
NCMRs
On-time shipments
Reports on global product performance in the field and production
Provide on time delivery and PPM reporting for vendors
Provides analysis and insight to highlight areas of concern
Other data as appropriate
Manage corrective actions with suppliers
Coordinate product holds
Manage first piece inspection and in-process audit involvement by QA personnel
Manage pilot run reviews
Leads cross-functional, data-driven continuous improvement teams using structured problem-solving methods (e.g., PDCA, root cause analysis) with clear targets, owners, and sustainment plans.
Assist Purchasing in the selection of new vendors and the regular review of current vendors performance
Work with vendors to achieve and maintain direct to stock status
Works closely with R&D, Manufacturing Engineering, Tech Services, Purchasing, and Manufacturing to embed continuous improvement and prevention principles early in design, sourcing, and production processes
Other duties as assigned.
Special projects and requests are completed in a timely and positive fashion.



ISO Responsibilities:
Ensures all necessary functions have defined policies and procedures
Oversees the ISO 9001 quality system
SAP Quality Notifications
Corrective Action System
Calibration system
Assists in solving quality alerts and corrective actions in a timely manner
Oversee our internal audits
Manages the inspection teams according to QSP 10.1 Receiving/ In-Process/Final Inspection and Testing
Identifies required inspections
Assigns responsibility for inspection
Manage ESD maintenance activities according to QSWI 15.1.4 ESD Maintenance Work Instruction
Manages ETC's nonconforming material system according to QSP 13.1 Nonconforming Product Review and Disposition
Coordinate MRBs
Manages final inspection according to QSP 10.1 Receiving/In-Process/Final Inspection and Testing
Develops and improves final inspection processes
Identifies required final inspection
Assigns responsibility for product audits



Supervisory Responsibilities:
Manage the Quality department employees
Directly supervises the QA team leader and QA inspectors
Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities
Develop and maintain positive communication between department and other departments
Performs the hiring, orientation, training, performance management, career development, and overall employee development of department personnel
Formulates, implements and reviews ISO procedures related to the department
Instructs employees about procedures and work instructions
Informs employees as to company/departmental plans and progress
Maintains reporting on all department activities
Continue to monitor efficiency in the department and make improvements where appropriate



Minimum Qualifications:
Bachelor's degree in Business Administration or Technical Area, or 8 years of comparable experience
3-5 years previous supervisory experience
5-10 years of continuous improvement, QA and QC experience
Familiarity with employment law
Excellent communication and organization skills
Computer skills
Continuous improvement, Quality assurance and control knowledge
Gauging and measurement-Metrology