Underwriting Analyst

Role Description

Under supervision, performs department support and customer service functions which includes:

• Project-related tasks
• Data analysis and compilation
• Application processing
• Imaging
• Research and problem resolution
• Quality assurance
• Superior customer support

Assists Sr Analyst and Manager with department workload and responsibilities.

Responsibilities

• Performs daily research and analysis of inconsistent data and discrepancies on underwriting applications and/or post-issue policies identified by various internal and external sources.
• Communicates with external/internal parties involved in billing activities, application and policy administration processes via phone, email, and written correspondence.
• Processes and handles internal and external client requests, including verifying and understanding requests, answering questions, and providing assistance via any communication source. Escalates to Management Team and Underwriting as appropriate.
• Conducts internal audits of various support functions ensuring department quality by monitoring adherence to guidelines related to MIB, OFAC, and other required state and federal rules and regulations related to privacy, in addition to compliance with department’s policies/procedures and legal regulations as assigned.
• Supports and monitors the EFAC processes, including handling failures, resolving client transmission errors, and escalation to EFAC or external Vendor Development team as appropriate.
• Participates and leads Training, UAT, and process efficiencies related activities for Support Services Team. Assists with updates to the Support Services Manual.
• Assists and collaborates with the Support Services and Underwriting management team in complex special projects related to all aspects of ceded business through data compilation to facilitate research and resolution of issues escalated for management handling.
• Assists Sr Analyst, Retro Analyst, and Manager with department workload and responsibilities and serves as back-up to Sr Analyst or Retro Analyst in their absence. May include handling complex retention and jumbo notification checks to mitigate RGA’s overexposure on individual risks and monitoring SLAs and treaty adherence within established guidelines associated with new business processing.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent related work experience (minimum 8 years)
• 2-5 years experience in insurance, reinsurance, or financial services
• Basic Word, Excel, and SQL/Query skills
• Ability to resolve most questions/problems and escalate only the most complex issues to higher levels
• Must be flexible and adaptive to change
• Intermediate oral and written communication and organization skills
• Takes initiative and is accountable
• Competent ability to comprehend and interpret insurance and contract documents
• Ability to multi-task and meet tight deadlines
• Basic goal setting skills
• Intermediate investigative, analytical, and problem-solving skills
• Ability to share and impart knowledge
• Ability to balance detail with departmental goals/objectives
• Ability to maintain a high level of confidentiality
• Ability to work independently
• Ability to work well within a team environment and participate in department projects.

Requirements

• Progress towards FMLI or other relevant professional accreditation
• Intermediate Excel and SQL/Query skills

Benefits

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.
• Compensation Range: $57,300.00 - $81,870.00 Annual
• RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan.
• RGA maintains a full range of health, retirement, and other employee benefits.