Help Desk Technician

Job Description

Job Description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Help Desk Technician

Location: Nashua, NH

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We are seeking a knowledgeable and enthusiastic Help Desk Technician to join our IT team. In this onsite role based in Nashua, NH the ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to queries, troubleshooting, isolating problems, and determining and implementing solutions.

RESPONSIBILITIES:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or via remote tools.
• Install, modify, and repair computer hardware and software.
• Provide technical instruction to company employees as needed.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Maintain and ensure confidentiality of data.

QUALIFICATIONS:

• Minimum 1-2 years of end user support
• Experience with Windows 10,11 Microsoft Office 2010-2019 and Office 365
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Experience working a service desk ticketing system
• Customer-oriented.
• A+ Certification is preferred

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at -cs.com/