Quality Assurance Auditor

Quality Assurance Auditor

DoorDash's Customer Experience Insights (CXI) Quality Assurance team safeguards the consistency and excellence of every support interaction. As a QA Auditor, you'll combine a meticulous eye for detail with a data-driven mindset to champion quality across a global network of teammates and sites.

Collaborate with the Quality Supervisor to refine QA processes, elevate training and content, and drive initiatives that boost teammate efficiency, productivity, and policy adherence, enhancing the overall DoorDash Support experience.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is.

Serve as first-line guidance for Teammates via audit completion, supplying actionable feedback

Attend recurring calibration sessions with operations partners to stay aligned on scoring standards and surface trends to leadership

Deliver ad-hoc deep-dives and root-cause analyses (RCA), summarizing findings in clear project-management (PM) recaps

Maintain expert knowledge of top contact drivers by line of business (LOB) and share weekly priority focus areas to keep stakeholders aligned

Recommend updates to training, knowledge articles, and SOPs to elevate the DoorDash Support experience

Train and mentor new auditors, reinforcing best practices and efficiency tools

Your insights directly influence customer and Dasher satisfaction, shaping how millions experience DoorDash support

You will work side-by-side with global Quality peers and cross-functional partners who value data-backed recommendations

You will be able to speak to and potentially lead key quality initiatives, manage deliverables, and refine processes that boost productivity and policy adherence

You thrive on precision, love turning data into action, and want to elevate customer experience at scale

Minimum 1-year Quality Auditor experience within DoorDash

Experience supporting multiple lines of business

Excellent written and verbal communication skills

Ability to work independently

Well-organized and attentive to detail

Analytical and data-driven; root cause analysis is your specialty

Impeccable follow-up and follow-through capabilities

Ability to excel in a fast-paced, team-oriented environment

Time Management while driving multiple deadlines simultaneously

Have an owner mentality; you're focused on quality, output-driven, an extreme hustler, proactive

You demonstrate an understanding of 1% better