Coordinator, Access & Operations

Job Description

Job Description

TPG is seeking a motivated, dependable, and safe Coordinator, Access & Operations to support an automotive testing company in Wittmann, AZ. This is a multi-function position and serves as the first point of contact for clients, guests, vendors, and visitors, ensuring professional and welcoming experience while maintaining site security and operational efficiency. This role manages visitor registration, badge access, scheduling coordination, front desk operations, and supports daily site functions in partnership with Operations and Leadership teams.

Essential Job Duties

Visitor & Client Services

• Greet and welcome all visitors, clients, vendors, and employees in a professional and courteous manner.
• Provide assistance, directions, and general support to guests and customers.
• Notify internal contacts of visitor arrivals and coordinate check-ins.

Visitor Management & Compliance

• Register visitors and clients in Envoy or other visitor management systems.
• Ensure all required orientation and safety training videos are completed prior to site access.
• Monitor renewal requirements and ensure visitors complete orientation every six months.
• Maintain accurate visitor records, logs, and compliance trackers.

Badge & Access Administration

• Issue resident, visitor, and temporary badges.
• Activate, deactivate, and update badge access credentials.
• Send badge request links and follow up on pending badge submissions.
• Maintain badge forms and related documentation.

Scheduling & Operations Coordination

• Manage track booking requests and scheduling needs.
• Review track availability and communicate scheduling updates.
• Participate in daily track meetings and provide scheduling support.
• Coordinate closely with Operations regarding visitor access, schedules, and site activity.

Site Support & Problem Resolution

• Respond to visitor questions regarding parking, garage access, space usage, and track access.
• Escalate unresolved issues to leadership as appropriate.
• Assist Track Control and other departments as needed.
• Support on-site events and special activities.
• Other duties as assigned.

Safety & Emergency Response

• Assist with medical emergencies and site incidents as directed.
• Operate intercom systems during weather alerts, emergency notifications, or all-stop events.
• Support emergency communication and safety procedures.

Knowledge, Skills and Abilities

• Must be proficient with MS Windows, MS Word, MS Excel, MS Outlook and Adobe Acrobat
• Strong customer service and interpersonal communication skills.
• Professional demeanor with the ability to engage diverse visitors and clients.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
• Proficiency with email, scheduling software, spreadsheets, and visitor management systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Sound judgment and problem-solving skills.
• Ability to work collaboratively with operations, leadership, and cross-functional teams.
• Strong follow-up and task completion skills.

Education & Experience

• High school diploma or equivalent required.
• Minimum 2 - 4 years of experience in reception, concierge, hospitality, facilities, security administration, or office operations.
• Experience using visitor management systems such as Envoy preferred.
• Experience with badge/access control systems preferred.
• Experience coordinating schedules, meetings, or operational logistics preferred.
• Previous lead or senior front desk experience preferred.

Physical and Environmental Job Requirements

• Sitting, standing, bending, stooping, reaching, twisting, pushing, carrying, and lifting items of up to 25 lbs or more
• Ability to work in both office/front desk settings and occasionally in outdoor environments, garages, or operational areas with varying temperatures and weather conditions.
• Ability to perform essential job functions in an environment with varied noise levels