Assistant Store Manager

Assistant Store Manager

The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff.

Responsibilities include greeting and servicing customers per company standards of World Class customer service, handling customer complaints appropriately and per company policy, ensuring the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time, training staff on how to give exemplary customer service and ensuring staff is held accountable, ensuring staff is in compliance with applicable state and/or county food safety certifications and registration, and ensuring the store is meeting and/or exceeding expectations in the following areas: store and department sales and Sales per Labor Hour Ratio, Average Ticket, Customer Count, Cost of Goods Sold for Produce, EBITDA, ensuring product is ordered from the correct vendors in order to receive the correct discount and maintain margins, ensuring in-stock conditions meet company standards, monitoring product mix, ensuring perishables are rotated and stocked per company standards, managing mark-downs per company standards, assisting the Store Manager in hiring, training and managing all store personnel per company standards, training and monitoring staff to ensure store is viewed as a whole, assisting the Store Manager in completing and conducting all store staff performance evaluations with input from the department managers, interviewing and hiring for store needs with input from department managers, addressing all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources, maintaining clear and direct communication with store staff which includes helping conduct monthly staff meetings and posting company information and announcements, ensuring safety guidelines are followed at all times, ensuring that all Ulti-time edits are made in a timely manner, assisting the Store Manager in training, coaching and developing store personnel, encouraging staff to increase their nutritional and product knowledge, answering (and ensuring store staff answers) customer questions per company standards and policies, successfully completing operational responsibilities (daily schedules, checklists, opening and closing), ensuring store paperwork/reports are completed in a timely manner (including Monthly Mgr's Report), efficiently and accurately completing the DSR and Manager's Cash, responding to all Dept. Manager calls when on duty and assisting with coverage for lunches and breaks, occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse, working a schedule based on store needs including evenings, weekends and scheduled for 45 hours per week, coaching staff on how to be supportive of decisions made by home office, listening to directions from home office, following through and correctly performing the job assigned, reading and following communications (memos, faxes, emails) from home office, remaining flexible to changing work demands in order to accomplish goals, and managers are expected to be leaders in the workplace, setting the standard of excellence required through their job performance and professional demeanor.

Although this is a general outline of job responsibilities all employees are expected to be "hands on" and do whatever it takes to get the job done and make the company thrive.

Qualifications include a high school diploma or GED required, 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus, ability to manage changing priorities, ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law, must be able to obtain forklift certification, maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable, possesses a sense of urgency in the completing tasks and is highly organized, possesses excellent customer service skills, ability to take direction and follow through, must be cashier trained, and proficient in MS Word, Excel and Outlook required.