Inbound Call Center Representative

Job Description

Job Description

The ideal candidate will have strong experience in inbound call center customer service and claims intake and a proven ability to expedite claim applications, assign cases accurately, and resolve customer inquiries.

Responsibilities:

• Serve as the primary liaison with customers to resolve issues related to the claims application process and service.
• Communicate clearly and professionally by phone and written correspondence regarding all aspects of the claims process.
• Educate customers on required documentation, timelines, payment details, and claim status via phone, correspondence, and the claims system.
• Enter accurate verbal and written application data into the claims management system to meet internal and external requirements.
• Assign new claims to the appropriate claims handler.
• Route customer calls to the correct contact across locations.
• Contribute to and maintain a quality service culture within the Customer Service Team.
• Maintain reliable attendance during scheduled work hours.

Required Skills & Qualifications:

• High school diploma or GED.
• At least 1 year of inbound call center experience.
• Strong customer service skills with the ability to manage multiple priorities and meet deadlines.
• Excellent oral and written communication skills.
• PC literacy, including Microsoft Office.
• Strong organizational and interpersonal skills with the ability to work in a team environment.

Preferred Skills:

• Knowledge of disability plan eligibility, coverage, and benefits.
• Experience supporting quality programs and performance competencies.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.