3rd Shift Tech Factory Quality

QA Technician

The QA Technician's primary responsibilities will include raw material/finished product testing, monitoring and verification of in-process inspections. Performs a variety of standard microbial, chemical, analytical, and physical or sensory testing. Responsibilities will also include maintaining logs and records associated with job function (e.g. non-conforming materials, corrective action log, extended run logs, environmental results logs, finished product microbial logs etc.).

Role and Activity

• Comply and execute the company Quality Policy on all required Good Manufacturing Practices (GMP), quality and food safety requirements.
• Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in plant to "ready to eat" quality standards are met.
• Escalate quality or food safety findings or incidents to management. Communication of information to peers, cross-functional team and management.
• Supports quality Improvement initiatives (e.g. first time right, product defect reduction) within the factory.
• Verifies QA checks, HTST charts and paperwork are completed across all lines of the factory. Performs checks as verification when necessary.
• Front line support for operations, respond timely to issues on the factory floor, collect all pertinent information and escalate to QA team/supervision (through Q-Alerts)
• Help support line inspections after sanitation when necessary. Table inspections when needed.
• Place "Out of specification" material and/or product on quality hold in JDE system. Communicate quality holds with relevant production and quality personnel.
• Support the execution of GMPs throughout the manufacturing plant and follow safety rules and procedures.
• Perform other duties as assigned.
• Perform Line Quality Auditor duties as defined by Quality Supervisor and includes line specific GMP Audits, DMAs, and other checks.
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values
• Train MOPs, KOPs, warehouse personnel, and Mix Makers on HACCP checks when needed.
• Support warehouse with pallet, trailer inspection and sensory of materials.
• Pick up retention as defined by the standard.
• Release pallets in JDE for RDC, warehouse and release MT on QA hold when safe to release.
• Attend production meeting to report any QA findings and offer support.

Measurable Outcomes

• CPMU reduction
• Respect of GMP and distribution of the "lesson learnt "
• Reduction of pallets on holds
• Reduction of food safety incidents
• Being on the shop floor making ice-cream

Levels of Responsibility

• Review QA checks across lines and factory
• Communicate out of specification results to line management and quality management
• Inspection of lines after sanitation activities as needed by production

Behaviors and Core Values: Must consistently showcase the desired behaviors that represent our Core Values.

We Take Ownership

• Stay committed to responsibilities from start to finish
• Make sound decisions and get into the right level of detail
• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

We Do What Is Right

• Choose transparency over convenience, even if it means difficult conversations
• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
• Speak up when you see something that does not align to our values and policies

We Seek to Improve

• Strive to continuously improve and innovate to exceed expectations
• Value feedback from others and encourage open dialogue to understand how we can improve
• Learn from both successes and failures

We Are Better Together

• Ensure decisions are based on what's best for the whole business
• Practice inclusion by seeking diverse perspectives
• Treat everyone with fairness and respect

Position Qualifications

• 18 years of age or older
• Aptitude for automated mechanical processes with good troubleshooting and diagnostic skills
• Excellent interpersonal communication, math and problem-solving skills.
• Ability to work multiple shifts and/or schedules.
• High School diploma or GED or equivalent experience
• One-year related experience (preferred).

Work Environment

• Cold Temperatures: Parts of the facility, such as storage and production areas, may be kept at low temperatures.
• Requires use of cold-protective PPE.
• May involve standing, lifting, and walking in refrigerated zones for extended periods.
• Fast-Paced: Workers often operate under strict timelines to meet production quotas.
• High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines.
• Standing for Long Hours: Many roles require prolonged standing and repetitive tasks.
• Repetitive hand and arm movements required.
• Must be able to stand for hours with frequent bending, reaching, and lifting.
• Food Safety Regulations: Employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.).
• Team-Oriented: Workers collaborate to ensure smooth production and packaging.

The position involves frequent exposure to nuts and other potential allergens.

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer's Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is $55,000 per year.

Dreyer's Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.