Patient Care Coordinator

Job Description

Job Description

Care Coordinator – Cleveland East Side 

Exceptional Outcomes Start Here!  Join a Team Where Your Work Matters. 

At  Platinum Home Health Services , we’ve built something special. A  Medicare 5-Star Rated agency and a  Cleveland Top Workplace where exceptional patient care and employee success go hand in hand. 

We're looking for a Care Coordinator who thrives in a fast-paced environment, enjoys building relationships, and takes pride in making sure every patient receives the care they need at the right time. 

As one of the first people our patients and referral partners interact with, you'll play an essential role in creating a positive experience while coordinating care that truly makes a difference. 

If you're highly organized, love solving problems, and enjoy being part of a supportive team that celebrates success, Platinum Home Health Services is the place for you. 

Why Platinum? 

Our mission is simple: 

At Platinum Home Health Services, we passionately deliver exceptional care that empowers patients to achieve outcomes greater than they imagined while helping our employees build healthier, more successful, and more financially independent lives. 

Our vision is to combine corporate uniformity with small-business performance and value, creating an environment where clinicians have the support of a larger organization while still feeling valued as individuals. 

Our Core Values 

Own the Outcome | Take responsibility. Follow through. Solve problems. 

Deliver Exceptional Care | Provide compassionate, high-quality service in every interaction. 

Rise Together | Commit to personal, professional, and financial growth.  

Win As One Team  | Support one another with respect, trust, and collaboration. 

Inspire Possibility | Help patients and employees achieve more than they thought possible. 

Position Summary 

As a Care Coordinator, you'll serve as the central connection between referral sources, patients, families, physicians, and our clinical team. You'll help coordinate the patient journey from referral through admission while ensuring timely communication, accurate documentation, insurance verification, and seamless scheduling. 

Your work helps ensure patients receive the care they need when they need it, making you an essential part of our mission to deliver exceptional home health services. 

Responsibilities 

• Receive and process referrals from hospitals, physicians, facilities, and community partners.  

• Verify patient demographics, insurance coverage, authorizations, physician orders, and required documentation.  

• Coordinate Start of Care visits within required time frames.  

• Communicate with patients and families regarding services, scheduling, and expectations.  

• Collaborate with nurses, therapists, scheduling, billing, physicians, and referral sources to ensure seamless care coordination.  

• Maintain accurate documentation within the electronic medical record (EMR).  

• Monitor referral progress and proactively resolve barriers to timely admission.  

• Assist with scheduling adjustments and coordination across clinical disciplines.  

• Maintain compliance with HIPAA, Medicare, Medicaid, and agency policies.  

• Provide exceptional customer service while creating a welcoming experience for every patient and referral source. 

Qualifications  

• High school diploma or equivalent preferred.  

• One to two years of healthcare intake, scheduling, care coordination, or administrative experience preferred.  

• Strong organizational and multitasking skills.  

• Excellent communication and customer service abilities.  

• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint).  

• Comfortable learning electronic medical record (EMR) systems.  

• Ability to prioritize competing responsibilities while maintaining attention to detail.  

• Passion for helping others and supporting exceptional patient care. 

What We Offer 

We believe exceptional care starts with taking care of our team. That’s why we offer a benefits package designed to support your health, financial future, and professional growth. 

• Competitive compensation 

• Flexible scheduling 

• Comprehensive Health Insurance 

• Dental & Vision Insurance 

• Free Access to Telehealth Services for All Employees 

• 401(k) with Employer Match 

• Supportive clinical leadership 

• Opportunities for professional growth and advancement 

• A collaborative, team-oriented culture 

• Meaningful one-on-one patient care 

• The opportunity to grow personally, professionally, and financially 

More Than a Job 

At Platinum Home Health Services, we believe the best patient outcomes come from clinicians who are empowered to succeed. That’s why we invest in our people, celebrate achievements, and create opportunities for growth. 

Whether you’re an experienced home health clinician or looking to make the transition into home health, you’ll find a team committed to helping you thrive. 

If you’re ready to own the outcome, deliver exceptional care, rise together, win as one team, and inspire possibility, we’d love to hear from you.