Bilingual Member Service Representative

Bilingual Member Service Representative

Campus Federal Credit Union is seeking a Bilingual Member Service Representative to join our team! The primary purpose of this position is to assist Campus Federal in our mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members. A key component of this service is to identify member needs and provide appropriate credit union product solutions that will enhance the lives of our members while assisting with all requests through our inbound and outbound initiatives.

Duties and Responsibilities

• Serve as the primary point of contact for all Spanish-speaking members across all regions, processing routine financial transactions while delivering an exceptional, culturally sensitive banking experience.
• Assists member with inquiries and product servicing via phone, fax, email, web and video chat, and secure messaging
• Processes varies member service requests including financial transactions, check orders, Debit/Credit cards, fraud disputes, stop payment requests, and ACH originations
• Maintains a high knowledge level of all products and services in order to effectively respond to member inquiries and resolve issues
• Actively cross-sells additional products and services to achieve Credit Union goals
• Assists members with accessing all Credit Union digital service offerings
• Process outgoing wire requests accurately and timely
• Communicates suspected member account abuse including potential red flags, elder abuse, or regulatory issues
• Updates members' mailing address and contact information after diligent member authentication
• Responsible for compliance with all required regulations and policies

Education and Experience

• High School Diploma/GED and 2 years of experience in the financial services industry
• Ability to read, write and speak Spanish and English, fluently

Benefits include: 100% paid health, dental and LTD insurance for the employee. Other benefits and dependent benefits available. Generous paid vacation and paid sick leave also available.