Retail Store Manager II

POSITION SUMMARY: 

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals. 

Benefits Information

FedEx Office benefits are based on position, average hours, length of service, and plan/program requirements.  Below is a general of benefits eligibility and timing for U.S. regular.

• Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.
• Part-time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week, are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).

• 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.
• Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.
• Our generous paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time.  The amount of paid time off depends on job classification and length of employment. 
  • Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.
  • Vacation accrues based on position, hours worked, and years of service unless otherwise required by law.  For part-time employees, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time employees, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure. Work your way up to more paid vacation time with tenure.
  • 4 premium holidays, 2 non-premium holidays, and 2 floating holidays.
  • 2 weeks paid parental leave.
  • Paid Military Leave (up to 80 hours for full-time or up to 40 hours for part-time) during short-term military leave of 21 days or less)
• Adoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire.  Life insurance and AD&D are not subject to the minimum hours rule), Commuter (part-time/full-time employees in all locations on date of hire, coverage begins two months after election, can elect anytime in the year), and Voluntary benefits (regular part-time/full-time employees on date of hire).

Eligibility requirements apply and some benefits depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.  FedEx employee benefits are governed by formal plan documents and, in the event of any conflict between this communication and the formal plan document, the formal plan document will control. This communication does not alter any terms of the plan or related agreements. FedEx reserves the right to amend or terminate any of its employee benefit, in whole or in part, at any time and for any reason. To the extent applicable, where other federal, state, or local laws impose different or additional requirements, FedEx complies with these requirements.

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Understand and model FedEx Office values to customers and team members

• Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people

• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs

• Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers

• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience

• Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation

• Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets

• Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits

• Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members

• Share ideas and use Quality Improvement tools in order to improve the business

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• Bachelor’s Degree preferred

• Minimum High School or GED

• 4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience

• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS :

• Ability to stand and/or to move about the store to manage the daily operations
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Associates Degree or some college preferred
• High school degree or GED required
• 2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

ESSENTIAL FUNCTIONS:

• Ability, at times, to work alone in the store
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
• Ability to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $25.15 - $32.08/hr

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on careers.fedex.com .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

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