Quality Specialist - Documentation

Job Description

Job Description

Summary:

The Quality Specialist - Documentation is responsible for responding to quality, food safety, and regulatory customer requests and complaints. This role supports supplier approval documentation; This role will ensure that consumable products meet quality and safety regulations. This position will collaborate with cross functional partners to develop and execute required in-process and final testing and inspection plans and maintain accurate documentation in the quality management system.

 

Responsibilities:

• Maintain a high level of internal and external customer service.
• Support, review, and approve consumable product specifications and labels.
• Maintain consumable product database.
• Collaborate with Quality Assurance, R&D, Product Management, IBP, Procurement, and Sales to ensure products meet internal quality benchmarks and consumer/customer expectations.
• Document and analyze test data and provide feedback on performance under various conditions and areas of improvement. Prepare reports on test outcomes for internal stakeholders.
• Work closely with internal teams and external suppliers to ensure product quality and consistency.
• Serve as backup for quality receiving inspections, nonedible and consumable.
• Communicate with internal departments, regulatory bodies and suppliers to maintain high-quality standards.
• Back-up Coordinator for product testing to ensure performance testing can be completed to ensure timely delivery based on company program and customer timelines.
• Back-up Receiving Quality Inspection.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in quality assurance or related field, or equivalent work experience in lieu of a degree.
• Minimum of 3 years of experience in a related role/field including quality control, product testing, stability, or quality assurance (with bachelor’s degree). A minimum of 7 years’ experience in a related role/field including quality control, product testing, stability, or quality assurance in lieu of a degree.
• SQF and HACCP food safety systems experience required. GFSI experience/knowledge strongly preferred.
• Understanding of the major food allergens strongly preferred.
• Food label review and verification experience required.
• Experience in food product performance testing is highly preferred.
• Experience with Microsoft Office products (Outlook, Word, Teams, PowerPoint, Excel).

 

Required Skills:

• Meticulous attention to detail responding to customer requests and precise testing and evaluation.
• Must be able to manage multiple projects and priorities and meet deadlines.
• Basic analytical and problem-solving skills to identify issues.
• Ability to self-motivate and work independently but also be able to collaborate and work well within cross functional teams.
• Must be able to clearly and professionally communicate with internal business partners.

 

Physical & Mental Demands:

Mental requirements include constant reading and interpretation of information and data, making decisions, organization, problem solving and time management. This role interfaces with customers via phone and in person and therefore must demonstrate clear and professional verbal and written communication. Incumbent must be able to listen to and meet customer expectations as well as identify and elevate issues rapidly.

While performing the duties of the job, the employee is frequently required to sit, talk, and hear/listen. Frequent use of hands to finger, handle or touch objects. Occasionally required to stand and move about while standing. Frequent lifting and carrying over 10 pounds while moving about. Occasionally required to lift and/or carry up to 25 pounds. Work more than 40 hours per week may be required. Travel up to 10%.

 

Work Environment:

Work is performed onsite, in an office environment ( Anoka, MN ). Remote work is limited and infrequent.

All full time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package.

DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.