Customer Support Representative

divh2Customer Support Representative/h2pAnagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagrams all-in-one revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and its working: over 2,000 eye care professionals rely on Anagram to manage their insurance billing./ppFounded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year./ppAs a Customer Support Representative, youll join our dynamic Customer Support team dedicated to guiding, teaching, and supporting our customers in using Anagrams innovative platform. Youll be the friendly, knowledgeable face of Anagramdelivering exceptional service and building strong relationships with healthcare providers. This role is ideal for a proactive self-starter who thrives in a collaborative environment. Your contributions will have a direct and meaningful impact on our business and the healthcare providers we serve./ppWhat Were Looking For:/pulli13+ years of experience in a customer service or support role/liliA team player with a positive, can-do attitude/liliStrong communication and active listening skills/liliExcellent problem-solving abilities/liliComfortable managing multiple tasks in a fast-paced environment/liliPatient and empathetic when handling challenging cases/liliQuick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, Google Workspace/li/ulpWhat Youll Do:/pulliProvide timely, accurate, and empathetic support to customers via chat and email/liliUnderstand and identify customer needs, guiding them through specific features and functionalities/liliMaintain and update internal knowledge bases and customer records/liliShare updates about new features, improvements, or processes with customers/liliCollaborate cross-functionally with other teams to ensure a smooth customer experience/li/ulpBonus points!/pulliPassion for healthcare and improving the patient/provider experience/liliPrevious experience at a SaaS company or within a fast-growing startup/liliKnowledge of Medical Insurance Terminology/li/ulpAnagram offers employees:/pulliIndustry-leading compensation, including salary and equity ownership/liliMacBook, monitor, and all the technologies you need to succeed/liliFull Medical Dental Insurance/liliUnlimited PTO/lili401k/liliRemote first company/liliFast-paced startup environment/li/ulpAnagram is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law./p/div