Senior Remote Tech Product Lead - Customer Care
JCPenney
Dallas, TX
- Remote job
Catalyst Brands is seeking a Sr Specialist Technology - Customer Care (remote) to drive continual improvement of contact center tech across multiple brands. You will bridge Customer Care Operations and IT, prioritize backlogs, and deliver AI-powered solutions, IVR, CRM, and analytics-driven enhancements. In this role you will analyze platform performance, gather requirements, and guide agile teams through deployments, while maintaining documentation and stakeholder alignment across the #J-18808-Ljbffr JCPenney
Vacancy posted 1 day ago
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