Field Service Dispatcher

Field Service DispatcherA Herc Field Service Dispatcher is directly involved in addressing equipment breakdowns in the field, coordinating activities of field mechanics, maintaining data on service calls, communicating with internal and external customers, inventory control, ensuring equipment is serviced at regular intervals, and daily business reporting for multiple locations. This is an excellent opportunity for motivated self-starters.What you will do...Answer customer callsSet work schedules for field mechanicsPrioritize, schedule and dispatch field service team across the Puget SoundDetermine the severity of service requests and how best to address themEnsure mechanics account for their time and partsParts purchasing and ensuring timely repairs and work orders take placeCommunicate with Herc locations when repairs should be charged back to a customer, filed as warranty or when equipment needs to be replaced in the fieldContact manufacturers and outside vendors as necessary to complete repairsCommunicate with internal and external stakeholders providing updates on repairs and servicesOther tasks, as assigned by managementDemonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alikeSupport all team membersLearn and follow all company procedures and protocolsRequirementsHigh school or GED requiredProven track record with a minimum 3-5 years of experience within the heavy equipment and/or construction markets preferredComputer skills to support entering information into systemsBasic knowledge of Microsoft Word and Excel ProgramsMust have good data entry skillsMust have strong understanding of the logistics pertaining to the market and heavy equipment movement knowledgePrior Dispatch experience requiredAbility to effectively work on multiple assignments in the fast-paced environment of the construction industrySkillsStrong interpersonal skillsTeamworkListening skillsAbility to communicate effectively and efficientlyDependabilityAttention to detailCustomer service focusedExcellent communication skillsStrong computer skillsPay Range: $26.00 - $29.00 Per HourHerc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following:Medical, Dental, and Vision CoverageLife and disability insuranceFlex spending and health savings accountsVirtual Health Visits24 Hour Nurse LineHealthy Pregnancy ProgramTobacco Cessation ProgramWeight Loss Program401(k) plan with company matchEmployee Stock Purchase ProgramLife & Work HarmonyPaid Time Off (Holidays, Vacations, Sick Days)Paid parental leave. Military leave & support for those in the National Guard and ReservesEmployee Assistance Program (EAP)Adoption Assistance Reimbursement ProgramTuition Reimbursement ProgramAuto & Home Insurance DiscountsCompany Paid Life InsuranceSupplemental Life InsuranceAccidental Death & Dismemberment InsuranceSupplemental Disability InsuranceGroup Legal PlanCritical Illness InsuranceAccident InsuranceHerc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.