Registration Specialist

Job Description

Job Description

At Mahaska Health the  Registration Specialist is responsible for the registration of patients, including patient interviews, updating information in hospital/clinic computer, obtaining consent, and information accuracy. Registration will handle routine patient inquiries and will work closely with all MHP departments and provider offices.

Essential Job Functions include but are not limited to; Registration functions that vary by location and/or department. Functions may include the following:

• Interview patients in person or by phone to obtain all required information for hospital/clinic records and billing systems.
• Registers or pre-registers all scheduled patients for inpatient admissions, outpatient services, and clinic visits according to department policies and procedures.
• Maintains all admission accuracy system errors and warnings by the end of the shift. This also includes running all insurance eligibility on all appropriate admissions.
• Scans documents into general scanning software.
• Must be able to perform the physical demands of the job.
• Maintains regular and reliable attendance.
• Checks all outpatient orders for accuracy and gives to OP Orders Coordinator after checking inpatient. Also, make a copy of the order for the OP Order Coordinator if the provider is not in the EMR system.
• Maintains accuracy in the completion of admissions and completes admission corrections in a timely manner.
• Collects patient’s demographics and necessary signatures.
• Issues required information to patient and/or responsible party per MHP policies.
• Verifies insurance coverage and ensures that the appropriate persons are notified if pre-certification is not completed.
• Determines upfront payment or co-payment based on information provided by insurance coverage or the Financial Counselor.
• Requests payment from patient and/or family member following the scripting for collections.
• Logs payment, produces receipt, and prepares recap sheet.
• Maintains accurate petty cash balances daily.
• Performs clerical functions as needed, including answering phones, taking messages, filing, faxing, scanning, etc.
• Assists patients with questions regarding hospital/clinic bills including taking payments at any registration location.
• Must be able to perform the physical demands of the job.
• Maintains regular and reliable attendance.

Requirements include but are not limited to:  

• High school diploma, GED, or equivalent.
• Required to show proof of having completed Mandatory Reporter course at the time of hire or within 6 months of start date.
• PC proficiency and experience with IP and OP hospital insurance claims filing and reimbursement principles desired.
• Must be able to use and operate office equipment.