Guest Service Agent/Night Auditor

You Belong At Drury Hotels

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What You Can Expect From Us

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What You Will Do

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and resolving issues.

Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set-up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to guests and team members.

Provide courteous, friendly guest service with a +1 Service attitude to ensure an exceptional guest experience.

Perform night audit responsibilities, including completing daily financial reports, balancing and reconciling guest accounts, verifying and posting room and tax charges, handling overnight check-ins/outs, and ensuring all systems and reports are accurate for the next business day.

What We Expect Of You

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications. Warm and friendly manner in relating to and interacting with the public. Demonstrated attention to detail while handling multiple tasks simultaneously. Familiarity with handling money, making change, and using office machines in day-to-day activities. Ability to speak and receive direction (written and verbal direction) in English.

Hiring Immediately!