Automotive Service Dispatcher

Automotive Service Dispatcher

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $45,000.00 - $60,000.00

Apple Autos is an 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

Apple Autos is seeking a highly organized and detail-oriented Automotive Service Dispatcher for our team. The ideal candidate will play a crucial role in coordinating service appointments, managing technician schedules and productivity, and ensuring the smooth flow of automotive services. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we're looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs, tuition reimbursement, and career growth and development opportunities.

What You'll Do

• Assign work to technicians according to their skill level, and to "time promised."
• Follow-up work in process, inform service advisors ahead of time, if time promised cannot be kept.
• Maintain shop capacity control and advise service advisors of capacity status throughout the day.
• Prohibit personnel from using equipment, materials, or processes for which they have not received appropriate training.
• Requisition installation of engineering controls, and purchase of protective equipment before using equipment, materials, or processes for which appropriate controls and equipment have not been established.
• Assign work to technicians. Follow up on work progress.
• Monitor shop capacity and provide information to service advisors.
• Monitor technician efficiency and provide assistance for improvement.
• Keep workshop technical information updated. Maintain information library.
• Maintain housekeeping standards in the workshop, technicians' facilities, and service parking lot.

What You'll Bring

• Proven experience in a similar automotive service dispatch role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Knowledge of automotive systems and terminology.
• Ability to thrive in a dynamic and customer-focused work environment.

Benefits

• Competitive Pay
• Flexible Working Hours
• Advancement Opportunities
• Apple Autos Yearly Technician Tenure Bonus
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
• Company Paid Life Insurance along with Voluntary Life and Disability
• Health Club Reimbursement
• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs

Why Work for Apple Autos

• We strive to make a positive impact in our world, you will get the opportunity to give back.
• Internal promotions, we offer our employees the opportunity to internally advance.
• We encourage teamwork, positivity, and kindness.
• Learning and development programs are available.
• We empower our employees to do what is best for our customers, and other employees
• Continually giving back to our employees for all of their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.
• Ranked Top workplaces in MN (2020,2021,2022)

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.