Host / Reservationist

The Host at Craig’s Nashville is the first and last impression for every guest who walks through our doors. This role requires a gracious, attentive, and polished presence, as well as the ability to manage guest flow with confidence and care. Hosts are stewards of the guest experience — warmly welcoming every individual, communicating effectively with the service team, and maintaining poise even during the busiest moments. The role is equal parts hospitality and coordination.

• Warmly greet and escort guests to their tables using guest names whenever possible.
• Manage reservations and walk-ins using OpenTable with accuracy and discretion.
• Maintain the flow of the dining room by coordinating seatings with the service team.
• Track quote times, monitor pacing, and update guests on wait times with warmth and professionalism.
• Assist with coat check, door greetings, and other front-of-house tasks as needed.
• Keep host always stand and entrance area immaculate.

• Previous experience as a host or front desk team member in upscale or high-volume restaurants preferred.
• Familiarity with OpenTable or similar reservation systems strongly preferred.
• Excellent communication skills and calm decision-making under pressure.
• Polished, professional demeanor with genuine warmth and confidence.
• Ability to work evenings, weekends, and holidays.

• Must be able to stand and walk for extended periods of time.
• Able to lift 50 lbs.
• Comfortable working in high-energy, high-volume environments.
• Frequent guest interaction and multitasking under pressure.
• Collaborative role that bridges guest experience and service execution.

• We greet every guest with sincere warmth and attentive presence.
• We manage the dining room with intention, teamwork, and calm authority.
• We handle pressure with grace and always communicate clearly.
• We protect the guest experience from the moment they arrive to the moment they depart.
• We embody hospitality — steady, poised, and always thoughtful.