Field Service Engineer

Job Description

Job Description

All-Fill, Inc. designs, manufactures, and services high-end industrial packaging equipment for industries from food and agriculture to pharmaceutical and nutraceutical. We are seeking an experienced Field Service Engineer who will use our Exton, PA facility as their home base and travel domestically (minimum 50%) to customer sites to install, repair, and optimize All-Fill machinery. Candidates must be able to report to the Exton office daily when not traveling. This is not a remote position.

Principal Responsibilities:

• Install, repair, maintain, and train customers on All-Fill equipment
• Diagnose technical issues and implement solutions
• Collaborate with engineering and quality teams
• Program components and run Factory Acceptance Tests (FATs)
• Produce detailed service reports
• Conduct on-site inspections and preventive maintenance to ensure equipment reliability
• Assist with commissioning and start-up of new machines
• Provide technical guidance and troubleshooting to customer operators
• Support spare parts identification, ordering, and inventory management
• Maintain and update technical documentation, wiring diagrams, and manuals
• Ensure compliance with safety protocols and industry regulations during all service activities
• Identify and communicate opportunities for machine upgrades or improvements to engineering
• Provide remote support to customers when on-site presence isn't possible
• Train internal staff on new equipment features and updates
• Participate in continuous improvement initiatives for service processes and customer support

Competencies:

• Allen Bradley/Rockwell Automation software experience (license provided)
• Integration experience preferred (hardware, software, controls)
• Strong mechanical and technical knowledge of industrial equipment
• Physically able to lift up to 75 lbs., climb ladders, and work long days on-site
• Willingness to travel extensively from Exton, PA (minimum 50%)

Certificates, Licenses, Registrations:

• Valid driver's license

Work Environment:

A Field Service Technician will be subject to many different work environments. They will be very familiar to All-Fill's manufacturing facility as that's where they will be based out of. They will also be exposed to our customers' facilities, environments, and products. These workplace environments and products include, but are not limited to, industrial sectors within the agricultural, pharmaceutical, nutraceutical, food, and other industries with packaging needs.

Travel:

50% travel is required for this position including some international travel from time to time.

Education and Experience:

• HS Diploma/Associate's Degree in Engineering, Mechanical, or Electrical field + 10 years field service experience, OR
• Bachelor's Degree in Engineering, Mechanical, or Electrical field + 5 years field service experience

EEO Statement:

All-Fill and Auger Fabrications, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.