Commercial Insurance Senior Account Manager 12444 Powerscourt Drive, Suite 360, St. Louis, MO 63131

Commercial Insurance Senior Account Manager Greyling Insurance Brokerage & Risk Consulting, a division of EPIC, is a specialty insurance brokerage and risk consulting firm focused on construction and design professionals. Our leaders have prior experience as practicing construction lawyers, engineers, consultants, and underwriters – giving us unique insight into how A/E firms operate, deliver projects, and manage risks. We place many of our largest clients in highly profitable group captive programs, saving millions, and serve more A/E firms than all other insurance brokers combined.

JOB OVERVIEW:

The Commercial Insurance Senior Account Manager will be the primary client contact and is expected to actively cultivate and cement positive client relationships. Accounts include small to middle‑market architect & engineering clients. While the Account Manager may work with new clients produced by others, new business development is not expected.

WHAT WE’RE LOOKING FOR:

REQUIRED: Commercial property & casualty account management experience, preferably at least 5+ years. Strong communication skills, adept at handling unique situations with creative problem solving and delivering great customer service to internal and external clients. Location: REQUIRED – This is a hybrid role; qualified candidates must be able & willing to work 3 days a week in our St. Louis, MO office.

WHAT YOU’LL DO:

The Account Manager’s main function is to provide day‑to‑day client service, manage the renewal process for existing clients, and oversee intake and establishment of new clients. Key duties include: Handle day‑to‑day client issues and questions via phone or email. Answer client questions and resolve client problems. Process & follow up on cancellation notices by insurers for timely resolution. Document customer service transactions. Manage changes in exposure, endorsements and documentation processes. Forward contract reviews and certificate of insurance requests to appropriate resources. Issue Auto ID Cards as needed. Create and update account information in the shared database. Report claims and assist with invoicing and order financing when appropriate. Proactively manage insurance renewal and new business processes. Pre‑complete insurance applications, send requests for information, follow up, submit to insurers, negotiate policy terms, obtain options from competing insurers, prepare proposals, present to client. Prepare documentation including invoicing and confirmation of coverage, review and email policies, and use agency management system (Sagitta).

JOB ACCOUNTABILITY MEASURES:

Adherence to established procedures. Timing and quality of service. Technical accuracy; attention to detail. Positive professional attitude; leadership. Proactive problem‑solving. Effective communication. Avoidance of errors and omissions. Meet or exceed agreed‑upon goals.

WHAT YOU’LL BRING:

Full knowledge of Property & Casualty lines of coverage and services. Ability to recognize problems and respond appropriately. Logical analysis of situations to draw solid conclusions. Experience with Agency Management Systems, rating procedures, coverages, and industry operations to manage, maintain, and write assigned clients and prospects. Advanced knowledge of the Internet and Microsoft Office programs. Strong attention to detail and time management. Ability to multi‑task and assign priorities. Work effectively with or without direct supervision and in a team environment. Strong interpersonal communication skills, both written and oral.

EDUCATION AND/OR EXPERIENCE:

High school diploma or G.E.D. equivalent required; college degree preferred. Five or more years’ experience in a mid‑size brokerage working with commercial P&C accounts strongly preferred. Working knowledge of Microsoft Office applications (word processing, spreadsheets, database, presentation software). Ability to work in a fast‑paced environment with multiple competing tasks and demands. High level of interpersonal skills to handle sensitive and confidential situations; teamwork, poise, tact, and diplomacy.

CERTIFICATES / LICENSES:

Property and Casualty Broker License. Valid Driver License.

COMPENSATION:

The base pay will be determined based on experience, skills, training, certifications and education, while also considering internal equity and market data.

BENEFITS:

Generous Paid Time Off: Managed PTO for salaried/exempt employees; 22 PTO days for hourly/non‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days. Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, organ donor/bone marrow donor leave. Employee referral bonus program of $1,500 per hired referral. Employee recognition programs and awards. Employee Resource Groups: Women’s Coalition, EPIC Veterans Group. Additional benefits: Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support. 401(k) matching, medical, dental, vision insurance, wellness & employee assistance programs. 50/50 Work Culture fostering collaboration, teamwork, and an inclusive environment. Charitable efforts: Donation Connection, Employee Assistance Fund, People First Foundation. Ranked in top 10 of property/casualty agencies by Insurance Journal. EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us deliver the best outcome to our clients. EPIC embraces all relevant non‑discrimination laws, including those in Massachusetts. Applicants may be subject to voluntary disclosure of information that is not used in the hiring decision. EPIC is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr EPIC Insurance Brokers & Consultants