Strategic Workforce Forecasting & Scheduling Analyst
WSP Global Inc.
WSP USA is seeking a Workforce Analyst to support Contact Center teams across phone, email, and chat. You will forecast workload, build schedules, monitor intraday activity, and generate reports to drive service levels and efficiency. Collaborate with Operations, Training, and Quality to address staffing needs, analyze trends, and provide data-driven recommendations. This role requires a strong eye for detail and ability to work across multiple data sources. #J-18808-Ljbffr WSP Global Inc.
Vacancy posted 2 days ago
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