Customer Service Coordinator

WHO WE ARE

KNAPP brings new technology to warehouse automation.


The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple.

One of KNAPP's primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group's unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

WHAT YOU GET TO DO

As a Customer Service Coordinator, you will play a key role in keeping the Customer Service team running smoothly. This position blends administrative, organizational, communication, and light financial tasks to support both the broader team and upper management. You will handle confidential and time-sensitive materials, assist in completing administrative work for managers, take detailed notes in meetings, and occasionally support team needs that may involve travel. Due to the nature of this role and the business leaders the role supports, this position is on-site, full-time with some flexibility allowed.


This role calls for strong multi-tasking abilities, excellent communication skills, and a proactive, solutions-focused mindset. You will use sound judgment, creativity, and organizational strength to meet goals and, at times, guide or support the work of others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Essential Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generate, prepare, and maintain regular reports for the team
• Create and update customer files and active client lists
• Support and follow up ACM
• Maintain accurate resource files
• Take clear, organized notes during meetings for follow-up and tracking, define action items
• Provide administrative support to upper managers, helping complete key tasks and projects
• Assist in scheduling and calendar management of CS SVP
• Liaison for Knapp US Customer Service organization for Marketing and Team Event management in alignment with Local & Global Teams.
• Initiate and manage purchase orders in SAP (as applicable)
• Set reminders and follow-up with managers regarding reconciliation of expense and time reports (SAP, Concur)
• Follow-up HR with recruiting activities and coordinate CS onboarding tasks for new hires
• Organize and schedule team trainings, meetings, and appointments
• Handle sensitive and confidential information with discretion
• Improve and coordinate office procedures and systems for better efficiency
• Respond professionally to emails, phone calls, and in-person inquiries
• Travel on rare occasions as needed to support business or team needs
• Contribute to team success by completing related tasks as needed
• Perform all other duties as assigned

WHAT YOU HAVE

• Bachelor's degree in Business Administration or related field preferred or equivalent combination of education, experience and training.
• 2+ years direct experience in customer service or executive administrative/assistance support role
• Familiarity with office management systems and best practices
• Excellent time management skills and ability to handle multiple priorities
• Strong attention to detail and problem-solving abilities
• Clear and professional written and verbal communication
• Advanced organizational and planning abilities, especially for management scheduling
• Proficiency in Microsoft Office Suite
• SAP experience is a plus but not required
• Ability to work independently and as part of a team
• Willingness to travel occasionally if needed (rarely)
• Eagerness to learn and develop new skills

Working Conditions and Environment:

• Travel required up to 10%
• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Physical requirements may include: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 30 pounds.

WHAT YOU WILL GET

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.


Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."