Guest Room Attendant | Glassboro Courtyard

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties , representing over 8,000 guest rooms across 14 states and three countries .

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support .

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About the Team

Shaner Hotels has an exciting opportunity at our 123-room Courtyard by Marriott Glassboro-Rowan University . Ideally located on the campus of Rowan University in Glassboro, New Jersey, our hotel offers a contemporary hospitality experience for business travelers, university visitors, students, families, and leisure guests.

Our four-story hotel features 123 modern guest rooms , including six spacious suites, designed with comfort and productivity in mind. Guests enjoy Courtyard's signature lobby with flexible spaces to work, meet, or unwind, complimentary high-speed Wi-Fi, a well-equipped fitness center, and The Bistro , serving fresh breakfast, dinner, specialty beverages, and evening cocktails.

With its prime location near Rowan University, local businesses, and popular South Jersey attractions, our hotel provides an exceptional guest experience backed by Marriott's trusted brand standards.

If you're passionate about hospitality and committed to delivering outstanding service, Courtyard by Marriott Glassboro-Rowan University offers an excellent opportunity to build your career with Shaner Hotels . Join a team that values excellence, teamwork, and professional growth while creating memorable experiences for every guest.