Customer Service Representative

Join to apply for the Customer Service Representative role at Genuine Parts Company 1 day ago Be among the first 25 applicants Join to apply for the Customer Service Representative role at Genuine Parts Company Get AI-powered advice on this job and more exclusive features. Summary Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. Summary Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This position is located in Pueblo, CO. Job Duties Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned. Education & Experience Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. Knowledge, Skills, Abilities Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred. COMPENSATION: $18.09 - $22.63/hour Company Information Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Genuine Parts Company by 2x Sign in to set job alerts for “Customer Service Representative” roles. Operations Associate, Jackpocket (Part Time) Customer Service Representative / Remote 25 - Executive Assistant - Exceptional Student Services Medical Support Assistant (Medical Receptionist) Medical Support Assistant (Medical Receptionist) Delivery Representative - CDL Truck Driver Home Daily Pueblo, CO $65,000.00-$77,000.00 1 month ago Pueblo, CO $60,000.00-$100,000.00 6 months ago Pueblo, CO $70,000.00-$75,000.00 1 month ago Territory Account Manager - Core Solutions Medical Device Sales Associate Territory Account Manager Pueblo, CO $60,000.00-$100,000.00 6 months ago Pueblo, CO $98,000.00-$118,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Genuine Parts Company