Lead Sales Clerk

Lead Sales Clerk

Rockin Rudy's // Missoula, MT

Who We Are

Rockin Rudy's (RR) has been a part of the Missoula community since 1982 and is known as the original Hipster Department Store. RR values reflect a culture of inclusion and diversity, which includes a tight knit crew who work together collaboratively and strive to have a great time doing it.

Who We Are Looking For

RR has a fast-paced, fun-loving, collaborative-minded work environment. We think you'll thrive here if you have the qualities and traits below:

• Prior leadership or supervisor experience
• Prior customer service experience
• Friendly, approachable attitude
• Problem-solving and growth oriented mindset
• Adaptable and able to work in a fast paced environment
• Able to delegate, redirect others and handle challenging situations
• Takes initiative & approaches situations w/ inquiry
• Accurate basic accounting skills (processing change, splitting payment)
• Ability to work independently and multitask
• Ability to stand for long periods of time
• Ability to bend, stoop, and lift products and boxes up to XX pounds
• Ability to work nights and weekends - punctuality is non-negotiable
• Enjoys working in a team/collaborative environment

About The Position

You are applying for a lead sales clerk position. Lead Sales Clerks at Rockin Rudy's are a part of the leadership team. This position is responsible for being a part of and supporting the sales clerk team, the driving force behind our company. Some responsibilities of a Lead Sales Clerk include, but are not limited to:

• Serve as an advocate for Rockin Rudy's and do everything possible to make our work environment one of openness, respect, and productivity.
• Be a model employee, exemplifying and leading by example.
• Supervision of sales clerk team including delegation, redirection, coaching & recognition
• Handle customer complaints or other circumstances that may arise.
• Maintain communication with buyers managers
• Assist to ensure there is adequate staffing during call outs
• Offer continued support and training to newer team members.
• Perform all Sales Clerk Duties:
• Greeting customers and creating a welcoming environment
• Processing customer transactions, returns/refunds, & exchanges
• Processing a variety of payment methods
• Maintaining a clean work environment, sales floor & displays
• Answering phones & customer inquiries
• Restocking and backstocking products
• Helping resolve customer complaints and/or disputes
• Working on projects in between customers and during down time
• Processing inventory (receiving, pricing & displaying)
• Embodying a collaborative work environment

About Scheduling

The Lead Sales Clerk position has a full time schedule of 4-5 days/week. Generally this will be a set schedule, however the ability to be flexible and cover other lead sales clerk schedules is a must.

General idea of sales clerk shifts (vary seasonally):

• 8:45 am - 4:00 pm (opening)
• 10:00 am - 6:00 pm (mid)
• 1:00 pm - 9:00 pm (closing)

About Wages

All Lead Sales Clerks (LSC) start at $19.00/hour. Wages for this LSC are based on a tenure based structure.

This position gets a 3% raise at 6 months and then an additional 3% at 1,820 hours worked and an additional increase for every 1,820* hours worked.

Starting Wage $19.00/hr

6 months. $19.57/hr

1,820 hours. $20.16/hr

3,640 hours. $21.16/hr

5,460 hours. $22.22/hr

7,280 hours. $23.33/hr

9,100 hours. $24.50/hr

*each milestone is based on roughly 1 year working 35 hours/week

About Perks

As a FT employee you will have access to benefits & work perks! Check out the non-exhaustive list below:

• Employer sponsored medical plan w/ buy up options
• Ancillary Benefits - Dental & Vision, Short Term Disability & Life Insurance & additional voluntary options
• PTO & Sick Time (awarded at first 1 year anniversary)
• Employee discount, shared discounts, & holds
• Flexible scheduling
• Paid breaks
• Relaxed dress code
• Employee Assistance Program (EAP)
• Simple IRA (probationary period & income threshold apply)