Fire Alarm Technician

South Western Communications South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best‑in‑class product collection. We use these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. Primary Role Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities Read and interpret blueprints, diagrams, submittals, specifications and schematics. Supervise and inspect the installation of equipment to meet customer specifications. Perform all tasks required to completely install fire alarm systems to include engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. Perform a variety of tasks involved in installation using hand and power tools. Continually learn new products, upgrades, and software programs related to fire and security systems. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. Provide specific solutions and recommendations to customers on the most efficient and cost‑efficient methods to return equipment to working order. Assist with preventive maintenance of customer equipment. Maintain accurate tracking on timesheets, service/installation tickets and inventory items. Full compliance with company’s and customer’s safety program. Other duties as required or assigned by company management. Accountability The Technician will be accountable to the Project Manager and, secondarily, to the other management team members, employees and customers of the company. Qualifications At least five (5) years experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV is a plus. Industry experience as an apprentice electrician or low voltage technician as a minimum. Has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock‑hardware applications. Provides leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience dealing with customer service. Excellent interpersonal and communication skills. Education Requirements Minimum: High school graduate. NICET certification. Must be able to read, write and compute basic Math in English. Must be able to read CAD‑generated prints, building blueprints and riser diagrams. Has a solid grasp of basic electronics/electrical theory – formal instruction is preferred. Proficient with PC and has proven aptitude in simple engineering and construction. Preferred factory training. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.). Travel Some out‑of‑town travel may be required. Additional Skills and Abilities Excellent written and verbal communication skills. Responsible, self‑motivated, self‑starter, personable and well‑organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills to successfully complete a project by a specific due date. Must handle stressful situations effectively. Must read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements Stand, walk, climb, sit and use hands and fingers. Must be able to ascend, descend, and work atop ladders of varying heights, exceeding 30 feet. Some light lifting of objects up to 50 lbs is required. Reaching, grasping and carrying activities are also required. Noise level in the work environment is usually moderate. Most work is performed inside; occasional outside activities subject to seasonal temperature fluctuations. Must be able to safely operate various mobile work platforms/articulating man lifts after receiving applicable training/certification. Must be able to observe and detect signs of dangerous obstacles at 30 yards and verify written information at a close range. Legal Notice Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. #J-18808-Ljbffr