Executive Director of Clinical Healthcare Operations

Job Description

Job Description:\n\nDISCLOSURESThe specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.\n\nABOUT THE COMPANY\nEnterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.\nOur goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.\n\nCOMPANY WEBSITE: PHONE NUMBER: View phone number on us.fitly.work\n\nHUMAN RESOURCES DEPARTMENT PHONE NUMBER: View phone number on us.fitly.work\nHUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: View email address on us.fitly.work\n\nPOSITION TITLE: Executive Director of Clinical Healthcare Operations\n\nALTERNATE TITLE(S): Executive Director of Behavioral Health Operations, Executive Director of Clinical Operations, Director of Healthcare Compliance & Operations, Executive Director of Regulatory & Clinical Operations, \n\nCOMPANY: Enterprise Management Solutions, LLC\n\nDEPARTMENT: \nDIVISION: Operations\nUNIT: N/A\n\nLOCATION: 3310 Eastern Ave, Baltimore MD 21224\nACCOUNTABLE TO: Chief Operating Officer\n\nACCOUNTABLE FOR: The Executive Director of Clinical Healthcare Operations is accountable for providing executive-level operational oversight across assigned healthcare and behavioral health programs, ensuring organizational efficiency, regulatory readiness, staffing accountability, workflow performance, and service delivery excellence. This role is responsible for overseeing operational leadership teams, supporting compliance initiatives, strengthening documentation and billing readiness processes, monitoring workforce performance, and maintaining operational consistency across multiple entities and service lines. The Executive Director is accountable for identifying operational risks, implementing process improvements, supporting organizational growth initiatives, and ensuring alignment with executive leadership priorities while maintaining high standards of professionalism, accountability, quality, and patient-centered operational support.\n\nWORK SCHEDULE: Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however, scheduling needs may vary based on operational demands including staffing shortages, audits, inspections, compliance matters, patient care concerns, service delivery issues, program deadlines, workflow disruptions, regulatory requirements, emergency operational matters, and other urgent healthcare or behavioral health operational priorities. Position may require occasional evening, weekend, holiday, or emergency availability to support operational continuity, compliance readiness, staffing coverage, patient access, service coordination, organizational stability, and executive leadership needs across assigned healthcare and behavioral health programs and locations.\n\nCLASSIFICATION: Full-time, Exempt or non-exempt depending on final duties, salary basis, pay structure, and applicable wage-and-hour requirements\n\nCOMPENSATION RANGE: $28.00 – $48.00 per hour commensurate with education, proven experience, real estate operations background, property management experience, construction/facility oversight experience, asset management ability, leadership background, and demonstrated capacity to manage multiple properties, projects, vendors, and operational teams.\n\nBENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.\n\nANTICIPATED TRAVEL: 50% of the time. You will use a company vehicle. There is no additional compensation for travel.\n\nSUMMARY OF POSITION RESPONSIBILITIES\nThe Executive Director of Clinical Healthcare Operations is responsible for providing executive-level operational leadership and oversight across assigned healthcare and behavioral health programs, ensuring operational efficiency, regulatory readiness, staffing accountability, workflow performance, service coordination, and organizational consistency. Responsibilities include overseeing day-to-day operations, supporting compliance and documentation standards, monitoring staffing and operational coverage, coordinating with clinical, administrative, billing, credentialing, and executive leadership teams, and implementing process improvements to strengthen operational performance and accountability. The position is responsible for supporting multi-site healthcare operations, maintaining readiness for audits and inspections, monitoring operational risks, supporting revenue cycle workflows, assisting with program development and stabilization initiatives, and ensuring alignment with organizational priorities, service delivery expectations, and executive leadership directives.\n\nSCHEDULED DUTIES AND RESPONSIBILITIES\n\nProvide executive-level operational oversight across assigned healthcare and behavioral health programs and service lines\nMonitor day-to-day operational workflows, staffing coverage, scheduling coordination, and service delivery performance\nSupervise operational leaders, managers, coordinators, supervisors, and administrative personnel across assigned entities\nCoordinate operational communication between executive leadership, program leadership, compliance teams, billing departments, credentialing personnel, HR, finance, IT, and administrative support teams\nMonitor operational performance indicators including productivity, staffing efficiency, patient access, utilization, census, workflow performance, and service delivery standards\nSupport recruitment activities, onboarding coordination, workforce accountability, leadership development, and staff performance improvement initiatives\nMonitor documentation accountability, compliance readiness, credentialing coordination, authorization tracking, and operational controls affecting healthcare and behavioral health services\nSupport organizational readiness for audits, inspections, accreditation reviews, payer evaluations, licensing reviews, and regulatory compliance activities\nCoordinate with billing and administrative teams regarding operational barriers affecting reimbursement, billing readiness, documentation completion, and revenue cycle performance\nMonitor intake coordination, referrals, scheduling workflows, follow-up procedures, continuity of care processes, and patient access operations\nImplement process improvements, workflow standardization efforts, operational controls, and accountability measures to strengthen organizational performance\nPrepare operational reports, workflow summaries, staffing updates, performance analyses, corrective action tracking, and executive reporting materials\nSupport operational planning, program development, expansion initiatives, restructuring efforts, and stabilization activities across assigned programs and service lines\nMonitor operational risks involving staffing, compliance, patient care operations, documentation standards, billing readiness, financial controls, and service delivery performance\nEscalate urgent operational, compliance, staffing, financial, safety, or patient care concerns to executive leadership as appropriate\nSupport continuity planning, emergency response coordination, crisis management activities, and operational recovery efforts during urgent or high-risk situations\nMaintain professionalism, confidentiality, accountability, and alignment with organizational policies, operational standards, and executive leadership directives\n\nUNSCHEDULED DUTIES AND RESPONSIBILITIES\n\nRespond to urgent operational issues, staffing shortages, workflow disruptions, patient care concerns, or service delivery challenges as they arise\nSupport emergency operational coverage needs during staffing emergencies, call-outs, program disruptions, or high-risk operational situations\nParticipate in urgent meetings, inspections, investigations, audits, corrective action discussions, or executive leadership consultations as required\nAddress unexpected compliance concerns, documentation deficiencies, billing issues, licensing matters, or regulatory requests requiring immediate operational intervention\nAssist with crisis response coordination, continuity planning, operational recovery efforts, and emergency preparedness activities across assigned healthcare and behavioral health programs\nSupport organizational restructuring efforts, workflow stabilization initiatives, program transitions, or newly assigned operational projects as directed by executive leadership\nInvestigate and assist in resolving operational complaints, escalated staff concerns, patient access issues, service interruptions, or workflow failures impacting program performance\nProvide operational leadership support during accreditation reviews, payer evaluations, site visits, emergency inspections, or regulatory inquiries\nCoordinate with internal departments and external partners regarding unforeseen operational priorities, organizational risks, or urgent business matters\nPerform additional operational, administrative, leadership, compliance, reporting, or organizational duties as assigned by executive leadership to support business continuity and organizational objectives\n\nPHYSICAL DEMANDS: \n\nAbility to travel regularly between healthcare program sites, outpatient clinics, administrative offices, partner organizations, meetings, inspections, and other assigned operational locations as required\nAbility to manage multiple priorities, urgent operational matters, staffing concerns, compliance deadlines, and service delivery issues within a fast-paced healthcare environment\nAbility to review operational reports, documentation records, compliance materials, staffing schedules, billing-related information, audits, and workflow data for extended periods of time\nAbility to communicate effectively with executive leadership, staff, patients, families, vendors, regulators, payers, and external partners in both routine and high-pressure situations\nAbility to maintain professionalism, sound judgment, confidentiality, and operational leadership during stressful, sensitive, or urgent situations\nAbility to work occasional evening, weekend, holiday, or emergency operational hours based on organizational and program needs\nAbility to move throughout healthcare facilities, administrative offices, program sites, and operational environments as necessary to support oversight responsibilities\nAbility to operate standard office equipment, computers, communication systems, and electronic healthcare or operational management systems required for assigned responsibilities\n\nWORKING CONDITIONS\n\nWork is performed within administrative offices, outpatient healthcare programs, behavioral health facilities, clinical environments, community-based program locations, and other assigned operational settings\nPosition operates within a fast-paced, regulated healthcare and behavioral health environment requiring responsiveness to operational priorities, compliance matters, staffing concerns, and service delivery demands\nFrequent interaction with executive leadership, healthcare personnel, administrative staff, patients, families, vendors, regulators, payers, auditors, and external partners may be required\nResponsibilities may involve exposure to stressful, urgent, sensitive, or high-pressure operational situations requiring sound judgment, professionalism, discretion, and timely decision-making\nPosition requires regular travel between assigned program locations, meetings, inspections, healthcare facilities, and operational sites as necessary to support organizational objectives and operational oversight responsibilities\nWork responsibilities may require occasional evening, weekend, holiday, or emergency availability depending on operational needs, inspections, staffing shortages, audits, service disruptions, or urgent organizational matters\nPosition requires the ability to maintain confidentiality and professionalism while managing sensitive operational, patient-related, compliance, staffing, financial, and organizational information\n\nCOMPETENCIES AND SKILLS\n\nStrong leadership, operational management, and executive-level decision-making abilities within healthcare and behavioral health environments\nStrong understanding of healthcare operations, compliance readiness, documentation accountability, and service delivery standards\nAbility to manage multiple programs, operational priorities, and urgent situations while maintaining organizational efficiency and accountability\nStrong organizational, problem-solving, and workflow management skills with the ability to implement process improvements and operational controls\nStrong verbal and written communication skills with the ability to collaborate effectively with executive leadership, clinical teams, administrative staff, regulators, and external partners\nAbility to maintain professionalism, confidentiality, discretion, and sound judgment when handling sensitive operational, staffing, compliance, or patient-related matters\n\nLEVEL OF EDUCATION / TRAINING / QUALIFICATIONS\nRequired Qualifications\n\nMaster’s degree required in Healthcare Administration, Business Administration, Public Health, Behavioral Health Administration, Nursing Administration, Social Work, Counseling, Psychology, Human Services Administration, or a closely related field\nMinimum of five (5) years of progressive experience in healthcare operations, behavioral health operations, clinical administration, or a related regulated healthcare environment strongly preferred\nMinimum of three (3) years of supervisory, management, or operational leadership experience strongly preferred\nStrong knowledge of healthcare operations, compliance readiness, staffing coordination, documentation accountability, billing workflows, and operational performance management\nExperience with outpatient healthcare, behavioral health, integrated care programs, regulatory audits, accreditation standards, or multi-site operations preferred\nValid driver’s license required with the ability to travel regularly between assigned operational locations as necessa