Customer Service Representative

Customer Service Representative - Portage Area Customer Service Representative | Portage, MI Salary Range: $42,000 - $62,000 depending on experience Are you a skilled professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Portage seeking experienced Customer Service Representatives. We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out. The Opportunity We are working with companies in Portage that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for. Key Responsibilities Respond to customer inquiries regarding product specifications, orders, and delivery schedules. Process customer orders accurately and efficiently, ensuring timely delivery. Collaborate with production and logistics teams to provide customers with up-to-date information on order status. Investigate and resolve customer complaints related to product quality, shipping, or service. Maintain detailed records of customer interactions, transactions, and feedback. Provide technical assistance and product information to customers as needed. Identify opportunities to improve customer satisfaction and recommend solutions. Recommended Qualifications Strong verbal and written communication skills Ability to learn and explain complex product information Problem-solving skills with a focus on customer satisfaction Experience with CRM software or order management systems Data entry accuracy and attention to detail Basic understanding of manufacturing processes or product components Bonus Qualifications Familiarity with ERP systems (e.g., SAP, Oracle). Experience with a CRM system (e.g., Salesforce, HubSpot). Basic understanding of manufacturing processes or supply chain. Ability to read and interpret technical documents or product specifications. Multilingual proficiency, especially Spanish or Mandarin. Job Titles That Should Apply Customer Service Representative, Client Support Specialist, Customer Care Associate, Technical Support Representative, Help Desk Agent, Customer Service Agent, Customer Support Representative, Support Specialist, Client Services Representative, Customer Relations Specialist Why The Pivot Group Network The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategicthey partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your searchmarket insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement. Salary Package: $ 42,000.00 - 62,000.00 (US Dollar)