Administrative Support Associate - Journey

Administrative Support Associate - Journey Job Title Job Title Administrative Support Associate - Journey Position Number Position Number 001709 Vacancy Open to Vacancy Open to All Candidates Time-Limited Time-Limited No Department Homepage Department Homepage Advertising Department Advertising Department CAMPUS LIVING Division Classification Title Classification Title 10421 Administrative Support Associate Competency Level 2 - Journey Working Title Working Title Administrative Support Associate - Journey Number of Vacancies Number of Vacancies 1 Full Time Equivalent (FTE) Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time or Part Time Full Time Recruitment Range Recruitment Range $33,540 - $43,168 Anticipated Hiring Range Anticipated Hiring Range $36,168 - $36,946 Salary Grade Equivalency Salary Grade Equivalency NC02 Work Schedule Work Schedule Monday - Friday Work Hours Work Hours 8:00 a.m. - 5:00 p.m. Position Location (City) Job Category Job Category Staff Be a Pirate! East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output. Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn. ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits. The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintain open and honest interactions, and deliver high-quality programming, services, and resources through continuous reflection and improvement. Primary Purpose of Position The position serves as the Housing Operations administrative support while also providing customer service for the Housing Operations function within Campus Living. Duties performed by this position support up to 5,600 on-campus residential students per academic year. The position directly serves as the Administrative Support Associate for all employees within Housing Operations, including Housing Facilities, Occupancy Management and Assignments, Neighborhood Service Offices, Marketing and Communications, Off‑Campus Student Services, Camps and Conferences, the Housing Customer Care Team, and Housing Operations Leadership. The position initiates and manages purchase requests, coordinates the moves of Residence Life Coordinators, tracks and manages warehouse inventory, schedules and coordinates deliveries from vendors, and handles any surplus requests for Campus Living. In addition, this position assists the Director of Housing Operations and the Associate and Assistant Directors of Housing Operations by scheduling and coordinating meetings. The position is responsible for investigating facilities complaints and concerns and then following up on Work Orders in the university’s work order system, providing customer service to on campus residents and ensuring timely resolution. The position will serve as a conduit for communication regarding work orders between Facilities Services, Campus Living Facilities, Neighborhood Service Offices, Director of Housing Operations, and on‑campus residents. The position is responsible for monitoring 4 departmental email accounts for Campus Living. They also provide office support by filing, organizing, coordinating, purchasing, and drafting correspondence on behalf of Housing Operations. The position manages the damage billing process for Housing Operations which generates between $30,000 and $50,000 in revenue annually. The position provides support to Housing Operations by tracking housing appeals for students and parents as their requests go through the appeal process. The position also initiate and track Emotional Support Animal ( ESA ) requests as they go through the review and approval process. The position is critical for the support of Housing Operations by providing direct communication with students and parents, both verbally and written. The timeliness and accuracy of communication from this position to parents and students ensures the required level of customer service and care prevents escalation to department and university leadership. Minimum Education, Knowledge, Skills, and Experience High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. License or Certification required by statute or regulation None Preferred Education, Knowledge, Skills, and Experience License or Certification required by the Department None Additional Instructions to Applicant Job Open Date Job Open Date 10/02/2026 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications. East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at View phone number on click.appcast.io (Voice/ TTY ) or ADA -View email address on click.appcast.io . Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. Department for People Operations, Success, and Opportunity If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at View phone number on click.appcast.io or toll free at View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST . Supplemental Questions Required fields are indicated with an asterisk (*). * Please indicate where you learned about this job vacancy. LinkedIn Chronicle of Higher Education CareerBuilder Greenville Daily Reflector Raleigh News & Observer HigherEdJobs.com InsideHigherEd.com Monster.com Indeed ECU Website Other * Will you now or in the future require visa sponsorship for employment? Yes No #J-18808-Ljbffr