Dual Shop Manager

Job Description

Job Description

Company Description : (MALIN+GOETZ) is a founder-based gender-neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in NYC, California and Hong Kong: along with an expanding presence online through The brand is distributed internationally through high-end accounts including Nordstrom, Selfridges, Space NK, and Liberty as well as amenity partners that include 5* hotels, spas, and concept gyms.

Position Summary:  The Dual Shop Manager for NoMad + NoLita is responsible for overseeing the day-to-day operations of their assigned stores while maintaining focus on their store sales goals. In addition to ensuring their teams are providing excellent customer sales support, the Dual Shop Manager will be responsible for the store’s inventory, marketing, and building the store’s client base, as well as choreographing the daily activities of a team of retail specialists. They have entrepreneurial ownership of their two stores and make choices which benefit their stores in a successful direction. 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales + Customer Service

• Excellent leadership, organizational and communication skills - embodying brand values and leading from the front.
• Personally flexible with scheduling and available to work retail hours as the first port of call. Effective planning + scheduling the store rosters according to the needs of the business and agreed staffing budgets.
• Ensure that you are scheduled appropriately at each store to match fluctuating business needs.
• Working with the Training and Education Manager to identify training needs and cascade information + policies to all team members.
• Fielding and responding to team questions on customer approach.  
• Motivate and support the sales associates to help the store achieve sales goals. 
• Reinforce store protocol with emphasis on customer service. 
• Report observations on in-store trends, business opportunities, customer profile, and training opportunities for the store team; develop opinions on how best to drive the business forward. 
• Run your business with agility, changing direction and continuously improving based on key indicators and lessons learned.

People

• Ensure open positions are filled in a timely manner. 
• Maintain low turnover by creating a culture that encompasses our company values. Actively provide coaching and direction to their teams to empower them to achieve their KPI’s through multiple avenues; in the moment, one-on-one touch bases, team meetings, and management meetings.
• Ensures consistent enforcement of our people policies and ensures accurate and timely processing of employee paperwork and payroll.
• Fielding and responding to team questions on company policies.

Marketing

• Cultivate relationships within the neighborhood for cross-promotional, marketing, and potential amenity opportunities. 
• Review and execute merchandising directives, visual displays, and other in-store activations supporting promotional events or holiday shopping occasions.  
• Proactively identifies opportunities, creates action plans and seeks opportunities to grow their location business and increase repeat customer business.

Inventory

• Ensure availability of merchandise and inventory to support sales goals. 
• Ensure that inventory is accurate at all times and controls are in place to properly capture all inventory moves. 
• Perform inventory counts to coordinate orders for stock with the support office in a responsible and timely manner, this includes third party items, brands.  

Operations

• Ensure the entire store is clean, shop ready and open for business at the appropriate time. 
• Protect employees and customers by providing a safe and clean environment. 
• Manage the cash register bank to assure proper mix of cash and change. 
• Manage weekly bank deposits and transportation of cash from register to safe to deposit. 
• Communicate in a timely manner with the Director of Retail Sales when issues arise which may hamper store operations.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Strong experience and aptitude with Point-of-Sale (POS) computer systems. 
• Minimum 4 years of management experience in a retail environment required, preferably in the beauty industry. 
• Bachelor’s degree preferred but not required. 
• Must have flexibility to work a retail schedule including evenings, weekends, and holidays.

Benefits:

• The estimated salary range for this position is $70,000.
• Full-time employees are eligible for medical, dental, and vision insurance, employer paid life insurance, 401k plan, pre-tax commuter benefits, quarterly gratis, employee discount, long-term and short-term disability leave, and much more.
• Time off includes paid company holidays, paid vacation/personal/sick/birthday hours, Summer Fridays, and volunteer time.

Physical demands:
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.

Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability:
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability:
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
MS Office

Supervisory Responsibilities:  Manages subordinate employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.  The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

(MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

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