Automotive Service Supervisor

Job Description

Job Description

Automotive Service Supervisor

Byrider – 2301 W. College Avenue, Appleton, WI 54914

New Ownership! Paid Training & Career Growth!

Do you have automotive experience and enjoy working with people? We're looking for an organized, customer-focused Automotive Service Supervisor to help oversee daily service department operations and ensure customers have a great experience.

This role is a great opportunity for someone with automotive service experience who enjoys communicating with customers, coordinating with technicians, and keeping things running smoothly.

• $17.00–$20.00/hour + monthly bonus potential up to $500!
• Monday–Friday, 8 AM–5 PM
• No nights or weekends!
• Extensive training
• Full benefits: Health, Dental, Vision, PTO, and 401(k)
• Opportunities for career growth
• Industry-best customer program

• Answer incoming calls and assist customers with service questions and appointment scheduling.
• Keep customers happy by providing friendly, professional communication and timely updates.
• Work alongside automotive technicians to understand vehicle concerns, diagnose repair needs, and communicate recommended services to customers.
• Keep customers informed about repair progress, timelines, and completed work.
• Schedule service appointments and coordinate daily service department workflow.
• Complete repair orders and maintain accurate customer and service records.
• Coordinate parts ordering and help ensure technicians have what they need.
• Assist the Service Manager with daily operations.
• Address customer concerns and work toward positive resolutions.

• Previous automotive industry or automotive service experience required.
• Understanding of vehicle maintenance and common automotive repairs.
• Strong customer service and communication skills.
• Comfortable answering phones and interacting with customers.
• Ability to multitask and stay organized in a fast-paced environment.
• Good computer skills and attention to detail.
• Ability to work effectively with customers and technicians.
• Valid driver's license.
• Ability to pass a background check.

• Monday–Friday, 8 AM–5 PM
• No nights or weekends!

Ready for your next opportunity? Bring your automotive knowledge and customer service skills to a growing team where you can build a rewarding career!