Aviation Supervisor

Job Description

The Field Supervisor - Passenger Services is responsible for the direct oversight of passenger service employees at Phoenix Sky Harbor International Airport (PHX) on a designated shift. To include ensuring that service levels, on-time performance, and customer service requirements are being met. This is a standing post & driving post, with constant coverage of the Terminal, Gates, and Curbside areas.


The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefits:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members

Responsibilities

Assist with the training of passenger service agents, including wheelchair/mobility assistance, ADA compliance, and customer service standards.
-Oversee and perform passenger service operations across assigned terminals, gates, and curbside areas.
-Monitor flight schedules and coordinate agent deployment to meet arrival/departure demands and airline service level agreements.
-Ensure timely response to wheelchair assistance requests, unaccompanied minor escorts, and special service requests.
-Manage security and accountability of company equipment, radios, and airport access badges.
-Oversee quality of service delivery and confirm completion of service requests with Manager; check equipment and supplies weekly.
-Complete order forms and service documentation completely and accurately.
-Coordinate wheelchair and equipment usage and inventories.
-Manage daily employee lunches and breaks while maintaining post coverage.
-Maintain daily shift report for managers, including flight activity, service counts, and incidents.
-Perform basic administrative, payroll, and attendance functions (as required).
-Maintain communication with Account Managers to monitor and maintain optimum staffing levels.
-Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.
-Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
-Work with leadership to ensure all callouts are covered.
-Accommodate increased / decreased airline client staffing requests.
-Manage the No-Fault Attendance Policy.
-Ensure compliance with airport, TSA, and airline safety and security requirements.
-Performs other duties as assigned or requested.

Qualifications

Good communication skills both written and verbal.
-Two (2) years of supervisory experience in passenger services, aviation, hospitality, or a related customer service environment is preferred and required.
-Proven ability to manage a large team and/or staff.
-Must be able to pass a 10-year background check and obtain/maintain an airport SIDA badge.
-Valid driver's license required (driving post).
-Ability to work 3rd shift, including weekends and holidays, in a 24/7 airport environment.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

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