Case Manager

Case Manager – Youth Behavioral Health

Location: Bartlett, TN (Bartlett Primary Assessment Center)

Job Type: Full-Time

Pay: $44,000 - $46,500 per year, based on experience

About Youth Opportunity & Bartlett Primary Assessment Center

Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at‑risk youth. Bartlett Primary Assessment Center in Bartlett, Tennessee is a short‑term, trauma‑informed assessment facility serving youth in need of stabilization and behavioral evaluation.

Youth typically remain in care for approximately 30 days , during which they receive structured intake, education, multidisciplinary assessment, and life skills programming. Small group settings support emotional safety, initial stabilization, and planning for an appropriate subsequent placement.

Position Summary – Case Manager Job in Bartlett, TN

We are hiring a Case Manager to coordinate assessment services, documentation, communication, and transition planning at Bartlett Primary Assessment Center. Working under the clinical supervision of a licensed mental health professional, you will serve as an important liaison among youth, families, the Tennessee Department of Children’s Services, the treatment team, and other community partners.

This position is ideal for a compassionate and organized human services professional who wants to help youth successfully navigate a critical period of assessment and transition.

Case Manager Job Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% employer match with Immediate Vesting
• Paid time off and holidays – Earn four hours of PTO every pay period
• Free RX delivery on most medications
• Tuition reimbursement and professional development
• Robust Employee Assistance Program
• Supportive, mission-driven work environment

Why Join Youth Opportunity?

• Make a meaningful difference during a critical period in a young person’s life
• Collaborate with clinical professionals, families, and child welfare partners
• Help develop individualized recommendations that support successful placements
• Build valuable experience in behavioral health, assessment, and case management
• Develop your skills through training, mentorship, and advancement opportunities

Case Manager Responsibilities

• Provide case management services and maintain ongoing communication with youth, families, agency representatives, and members of the treatment team
• Coordinate or arrange required mental health and substance use screenings and assessments
• Complete performance summaries, treatment plan reviews, transition plans, aftercare plans, and discharge summaries
• Maintain accurate, timely, and objective case records according to organizational and contractual requirements
• Serve as a liaison among the program, the Tennessee Department of Children’s Services, outside agencies, and each youth’s family
• Prepare youth and families for program visits, family conferences, transition planning, and aftercare responsibilities
• Connect youth and family members with appropriate community resources
• Assist with post-release and follow-up data collection as required by policy, Medicaid guidelines, and contractual obligations
• Participate in treatment team meetings and communicate each youth’s progress, needs, and placement recommendations
• Collaborate with leadership on performance-improvement activities
• Conduct periodic case-record reviews to support compliance with Youth Opportunity policies and agency requirements

Other Duties Include

• Maintain a high standard of role-model behavior for youth
• Participate in required training and professional development activities
• Report any acts, incidents, or conditions reflecting the possibility of inappropriate youth-to-youth or staff-to-youth relationships
• Report any use of physical force and all unusual incidents according to established guidelines
• Perform other duties as assigned or needed

Required Qualifications

• Bachelor’s degree from an accredited college or university in counseling, social work, psychology, rehabilitation, special education, or a related human services field
• Advanced verbal and written communication skills
• Strong organizational, analytical, documentation, and time-management skills
• Understanding of group leadership, group dynamics, and experiential education
• Ability to work independently while collaborating effectively with youth, families, clinical professionals, and outside agencies
• Ability to pass required background checks and pre-employment screenings

Preferred Experience

• Two or more years of experience working with children or adolescents with serious emotional, behavioral, or substance use needs
• Candidates with a master’s degree in an appropriate field may be considered without two years of professional experience
• Experience working in a Medicaid provider environment
• Experience with the Department of Children’s Services, juvenile justice agencies, residential programs, assessment centers, or other child welfare settings
• Experience with case-record management and group-work techniques

Other Requirements

• Physical Demands: Must be in good physical health and emotionally stable. Must be able to move throughout the property, participate in youth activities, and transport youth or staff when required. Must be able to meet applicable health requirements and successfully complete the PAR physical techniques evaluation and written certification examination.
• Other: Must maintain an appropriate and valid state driver’s license. Must meet all applicable state criminal background check and pre-employment screening requirements.

How to Apply

Click “Apply Now” through Indeed to submit your application. You can also visit to learn more about our mission and career opportunities.

Youth Opportunity is an Equal Opportunity Employer.