Development Operations Specialist

Position Title Development Operations Specialist Job Type Full-time Overview Mid-level role supporting fundraising and alumni engagement operations through systems management, workflow development, and event coordination at the CUNY School of Professional Studies. Duties and Responsibilities Supports the use of Raiser's Edge NXT, Database View, NetCommunity, and related fundraising platforms, ensuring system integrity, standardized use, and data accuracy. Supports CRM operations, including configuration, constituent records, imports/exports, batch processing, integrations, and scheduled data maintenance. Supports the full gift processing cycle, including payments, pledges, recurring gifts, matching gifts, adjustments, and merchant services transactions. Coordinates donor acknowledgment and stewardship tracking, ensuring timely production, documentation, recognition records, and compliance reporting. Maintains development data accuracy and reporting standards, generating routine and ad hoc reports to support fundraising, stewardship, alumni engagement, and leadership needs. Prepares and maintains fundraising performance tracking reports and assists with the development of dashboards to support departmental and leadership reporting needs. Supports the development and implementation of development operations workflows and best practices based on institutional procedures and platform training. Supports the operational coordination of development and alumni events, including logistics, volunteer and registration management, vendor coordination, and post‑event data reconciliation. Supports the securing of volunteers at ODAR events, coordinating and tracking volunteer participation, and maintaining appropriate documentation. Distribution of stewardship letters. Coordinates financial documentation and administrative submissions related to Development and Alumni Relations operations, including expense reporting and departmental invoices. Performs other duties as assigned. Qualifications Bachelor’s degree required. 3 years minimum working in a Development office in this or a similar role. Experience in a higher‑education development or advancement setting. Demonstrated competency in Raiser's Edge NXT. A strong understanding of Database View is required. Strong written communication and editing skills, including donor communications and internal reporting materials. Excellent interpersonal, written, and verbal communication skills. Proven ability to provide responsive, high‑quality internal and external customer service. Strong organizational skills, ability to manage multiple priorities, and high attention to detail. Ability to work flexibly and adapt to changing priorities while contributing to problem‑solving. High level of professionalism, integrity, and commitment to confidentiality. Location 119 W. 31st Street, New York, NY 10001 Salary $65,000 – $72,000 Work Authorization Candidates must be authorized to work in the United States on a continuous basis. Sponsorship is not available for this position. Application To apply, please submit your resume and cover letter. Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E‑Verify Employer. It provides equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, domestic violence victim status, arrest record, and criminal conviction history. #J-18808-Ljbffr