Rental and Repair Shop Department Head

Job Description

Job Description

Benefits:

• Locally owned and operated
• HSA Account
• Employee discounts
• 401(k) matching
• Company parties
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance

• Provide excellent customer service with rentals, repairs, and Stihl products. Educate customers on safe use of all rental equipment.
• Supervise rentals department employees, including training, assigning tasks, holding employees accountable for department protocols and procedures, and collaborating on interviewing, hiring, and reviewing rentals employees.
• Immediately respond to and resolve customer complaints.
• Order, receive and stock Stihl products. Maintain inventory of Stihl and other department products including cycle counting.
• Coordinate sales promotions, marketing, and special events.
• Merchandise and maintain department in a manner that fosters growth of the department.
• Organize and maintain repair shop and backstock of inventory. 
• Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.
• Respond to emails and phone communication in a timely and professional manner.
• Keep accurate records of all rental equipment including repair logs, manuals, registration, etc. 
• Ensure that all equipment is well-maintained, registered, and inspected as appropriate.
• Respond to emergency rental phone calls during off hours on a rotating basis.

• Outstanding customer service skills and a professional attitude.
• Strong computer skills including ability to become highly proficient with filling and placing online orders, and using email, inventory management, rentals reservations, point-of-sale and project management software. 
• Excellent communication skills, both written and verbal.
• Committed to continually learning and pursuing training and development opportunities.
• Ability to supervise other employees and understand the fundamentals of leadership.
• Strong knowledge of rentals equipment, small engine repair, and Stihl products.
• Motivated, organized, self-starter who is able to think independently and solve problems with a positive attitude.
• Knowledge of effective sales methods and techniques.
• Able to work a flexible schedule, including weekends.
• Understanding and ability to operate equipment such as track loader, excavator, etc. 
• Clean driver’s license and ability to drive trailered equipment.