ServiceNow Architect
Openkyber
JOB TITLE: ServiceNow CMDB, CSDM & ITAM Solution Architect
LOCATION: San Jose, CA (Onsite)
JOB TYPE: Contract
EXPERIENCE: 8+ Years
We are seeking an experienced ServiceNow CMDB, CSDM & ITAM Solution Architect to lead the architecture, implementation, and governance of ServiceNow across ITSM, ITOM, and ITAM environments. The ideal candidate will have strong hands-on experience with CMDB, CSDM, Discovery, Service Mapping, IRE, Hardware Asset Management (HAM), Software Asset Management (SAM), integrations, ServiceNow scripting, and platform governance.
RESPONSIBILITIES:
- Design and govern ServiceNow architecture across ITSM, ITOM, and ITAM.
- Define scalable architecture, implementation standards, and best practices.
- Design enterprise CMDB architecture, data models, CI classes, and CI relationships.
- Lead CSDM implementation and adoption.
- Establish CMDB data quality, reconciliation, normalization, and lifecycle governance.
- Configure and optimize Discovery, Service Mapping, IRE, and CMDB capabilities.
- Define application, service, and infrastructure modeling strategies.
- Lead end-to-end Hardware Asset Management implementations.
- Design asset lifecycle processes covering procurement, deployment, inventory, refresh, retirement, and disposal.
- Lead Software Asset Management initiatives including software discovery, entitlements, licensing, compliance, normalization, and reclamation.
- Develop and troubleshoot Business Rules, Script Includes, Flow Designer, integrations, and automation.
- Design integrations between ServiceNow and enterprise/third-party systems.
- Support ServiceNow upgrades, enhancements, and continuous improvement.
- Work directly with clients, business stakeholders, and IT leadership.
- Lead architecture workshops, solution reviews, and governance discussions.
- Mentor developers, administrators, and implementation teams.
- Provide technical leadership through planning, implementation, and go-live.
REQUIRED SKILLS:
- 8+ years of ServiceNow experience.
- Strong ServiceNow Solution Architecture experience.
- Strong expertise in CMDB and CSDM.
- Hands-on experience with Discovery and Service Mapping.
- Experience with IRE and CMDB data modeling.
- Strong understanding of CI relationships, service models, and application models.
- Hands-on HAM and SAM experience.
- Strong ITSM and ITOM experience.
- Strong ServiceNow scripting and JavaScript experience.
- Experience with Business Rules, Script Includes, and Flow Designer.
- Experience designing and supporting ServiceNow integrations.
- Strong data quality and governance experience.
- Excellent client-facing communication and stakeholder management skills.
- Strong technical leadership experience.
- Enterprise-scale ServiceNow implementation experience.
PREFERRED SKILLS:
- ServiceNow Certified Technical Architect (CTA)
- CIS - Discovery
- CIS - Hardware Asset Management
- CIS - Software Asset Management
- ServiceNow Certified Application Developer
- ServiceNow Data Foundations (CMDB & CSDM)
- ServiceNow Certified System Administrator
NICE TO HAVE:
- Enterprise ServiceNow transformation experience.
- Experience with complex CMDB environments.
- Experience with ServiceNow platform governance.
- Experience working with large enterprise clients.
WORK REQUIREMENTS: San Jose, CA - Onsite Contract position 8+ years of ServiceNow experience required
For applications and inquiries, contact:View email address on us.fitly.work
Vacancy posted 5 days ago
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