Asst. Retail Manager

Blue Mountain Resort 1660 Blue Mountain Dr Palmerton, PA 18071, USA Qualifications 3+ years in specialty ski/snowboard retail; 1+ year in supervisory role. Proven buying or merchandising experience (assistant buyer, category specialist, or rep support). Advanced proficiency in Yellowdog, Lightspeed, or similar POS; intermediate Excel (pivot tables, VLOOKUP). Familiarity with brand B2B portals. Preferred working knowledge of DIN settings, waist widths, rocker profiles, and boot flex indices. PSIA/AASI certification or equivalent tuning experience a plus. Exceptional communicator; able to translate technical specs into guest-friendly language. Thrives in fast-paced, seasonal flux; available for weekend/holiday shifts. Ability to stand, walk, frequent bending, lifting up to 25-50 pounds, and reach. Responsibilities Open/close the store; oversee daily operations, visual merchandising, cash reconciliation, and security protocols. Lead, train, and schedule our team of seasonal and year-round sales associates. Conduct regular product knowledge sessions on hardgoods, soft goods, and tuning services. Model exceptional customer service; resolve escalated guest issues with empathy and efficiency. Attend regional rep previews, ISPO/Outdoor Retailer (virtual or in-person), and brand showrooms. Perform audits and analyze sell-through reports, POS data, and competitor assortments to recommend SKUs, price points, and quantities. Manage inventory accuracy via POS audits and cycle counts. Ensure compliance with brand MAP policies, warranty procedures, and safety regulations. Benefits We offer the opportunity to join a growing company with over 40 years in the hospitality industry and be a part of setting a new standard of excellence in guest satisfaction. We understand the importance of both personal and professional growth and support our team members in achieving their goals. Team members enjoy benefits including a free season pass and activities around the resort, discounts on food and merchandise, and special team celebrations in an environment that gives you the opportunity to play where you work! Why it’s so great to work for Blue Mountain Resort Blue Mountain Resort offers an environment that encourages personal and professional growth, collaboration, safety, and fun. We are committed to fostering a rich learning environment based on individual talents and goals. Together we strive to cultivate a community based on trust and respect. This job description is a general outline of the responsibilities and duties. Additionally, it is not limited to these specifications and is subject to revision by Blue Mountain Resort at any time. Job offers are contingent upon successful completion of a background check and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Blue Mountain Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Blue Mountain Resort