State Health Insurance Assistance Program (SHIP) Counselor/Program Assistant

Job Description

Job Description

Introduction to MAG:

Designated as the Association of Governments for our region, MAG strives to accomplish the best work we can for those we serve. We thrive on seeing the communities in our area grow and succeed. Our emphasis areas include Informed Aging, Community & Economic Development and Planning for Growth.

To learn about MAG, watch this 4 minute video:  About MAG Services

Introduction to MAG Aging & Family Services:

MAG is the Area Agency on Aging for Summit, Utah & Wasatch communities providing education, resources and services that empower aging adults to thrive at home and in our community. As life advocates, we help families and individuals navigate the nuances of advancing age. For those who need care or provide care—or will in the future—our unbiased insight leads to informed decisions.

Job Summary:

The SHIP Counselor/Program Assistant offers a rewarding opportunity to give back while staying engaged in meaningful, part-time work. This role is part of a small team that supports older adults and individuals with disabilities by providing clear, unbiased guidance on Medicare and health insurance options, helping community members feel informed and confident in their decisions. In addition to client support, the position assists the director with program coordination, grant management, and reporting, making it a great fit for a thoughtful, organized professional who enjoys helping others, staying connected to the community, and contributing behind the scenes to a program that truly makes a difference. If you are detail-oriented, upbeat, and a creative problem-solver ready to help people, we would love to have you on our team!

Essential Duties & Responsibilities:

• Provide direct program support to the Director.
• Provide one-on-one, unbiased Medicare and health insurance counseling to community members (in person, by phone, or virtually) as needed.
• Assist clients with understanding Medicare options, enrollment periods, benefits, and rights.
• Participate in community outreach events and presentations as needed, including assisting with training outreach volunteers and interns, and in ongoing mailing and newsletter outreach.
• Maintain accurate and confidential client records in accordance with SHIP and grant requirements.
• Assist with the administration of the SHIP program grants, ensuring compliance with federal, state, and funding agency requirements.
• Maintain a calendar of necessary grant activities and manage outreach supply inventory for the SHIP program.
• Collect, track, and organize program data for required grant reporting and assist with preparing timely monthly, quarterly, and annual reports.

Job Specifications:  

Required Qualifications-

• High school diploma or equivalent (College degree or equivalent professional experience preferred).
• Experience with Medicare, health insurance counseling, or aging services.
• Experience working with grants, data tracking, or program reporting.
• Strong organizational and outreach skills and attention to detail.
• Ability to manage confidential information with discretion and professionalism.
• Proficiency with basic computer applications (Google Suite, email, spreadsheets, databases, virtual meeting platforms).
• Excellent written and verbal communication skills.
• Must complete required SHIP counselor training and certification (Medicare training provided). 
• Ongoing participation in continuing education to maintain SHIP certification.

Preferred Qualifications-

• Background in nonprofit, public health, or social services.
• Bilingual or multilingual skills (Spanish ideal).

Working Conditions:

This job operates in a professional office environment. Use of standard office equipment.

Physical Requirements: 

This position requires sitting for long periods of time and performing computer-related work. The individual must be able to lift and carry up to 15 pounds.