Card Payments Operations Senior Manager II

Position Overview Responsible for managing resources directly or indirectly, developing and implementing an operational or initiative plans and ensuring that department's procedures are carried out in guidance with legal and regulatory procedures/policies while mitigating risk. Evaluates organizational efficiency and makes necessary changes to maximize department's efficiency and effectiveness. Employment Details Job Type: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Visa Sponsorship: Truist will not sponsor applicants for work visa status or employment authorization, nor will it offer any immigration‑related support for this position. Work Style: In Office (5 days/week) if located in a Truist hub city location. Essential Duties & Responsibilities Communicate and collaborate cross‑functionally with Card Payments teammates and Senior Manager to understand, implement and support key strategic initiatives and solve operational issues. Engage team to develop a culture of continuously identifying, prioritizing, planning and implementing process improvement of operations across products through ongoing communication and best‑practice sharing. Work with management to establish, track and report key process indicators, performance metrics, and other measurable goals that ensure team success; track and maintain expenses in compliance with budget goals; prepare and maintain departmental reports, logs and documents in a timely, efficient and accurate manner, in accordance with established retention schedules and corporate and departmental guidelines. Oversee internal and external partner relationships in support of products, services and systems. Manage and drive employee engagement activities; maintain positive working relationships between peers, managers and internal partners. Plan and oversee strategic initiatives, operational plans, and/or projects significant to the success of the organization within operations; lead coordination, planning, scheduling and execution of activities within assigned team; create and deliver training to team or individuals; train, mentor, and coach team members on appropriate productivity, processes and procedures; demonstrate continuous initiative and provide recommendations for improving processes including reinforcing policy and procedure compliance. Mitigate risk exposure and protect client confidentiality; monitor and enforce use of internal policies and procedures, report deviation or risks; ensure teammate and departmental compliance with Truist Information Security standards. Monitor production and personnel statistics and reporting in support of department operation. Establish and implement short‑ and long‑term organizational goals, objectives, strategic plans, policies, and operating procedures; monitor and evaluate operational effectiveness, and effect changes required for improvement. Lead and develop staff to ensure goals, deadlines, and objectives are met; make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, disciplinary actions, transfers and terminations within established policies and guidelines; participate in the Recruiting and Selection process as appropriate; conduct performance reviews and implement corrective action as appropriate. Qualifications Required Qualifications: Ability to work in an area governed by production standards and under pressure to meet critical deadlines. Bachelor's degree with a concentration in Business Analysis, Business Administration or Business Management, Finance or equivalent. 7 to 10 years of demonstrated performance in leading operations and guiding teams or projects in pursuit of corporate goals, or equivalent experience in financial services industry. Ability to comprehend, analyze and interpret complex business situations. Effective time management skills to prioritize and manage department's ability to meet deadlines. Strong analytical, strategic planning and logistics skills. Hyper focus on performance tracking and improvement. Strong attention to detail and methodical in execution. Proven experience with management within an operations environment, managing new process and systems implementation. Exceptional written and verbal communication skills, especially the ability to adjust communication style to different audiences and levels of management. Collaborative, team oriented, and mission‑driven. Ability to maintain a positive attitude while multi‑tasking and work efficiently in a fast‑paced environment. Successful at managing, coaching and mentoring teams. Strong process improvement skills (ability to develop and implement processes). Demonstrated leadership and interpersonal skills. Excellent computer skills and knowledge of MS Office. Preferred Qualifications: Master's degree with a concentration in Business Analysis, Business Administration or Business Management, Finance or equivalent. Operations experience in start‑up environment. Six Sigma training. Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work. Equal Opportunity Statement Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. 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