Shift Manager

Shift Manager (Restaurant Operations)M&M Custard, LLC | Franchisee of Freddy's Frozen Custard & SteakburgersThe Shift Manager is responsible for leading assigned shifts and ensuring consistent execution of restaurant operations. This role supports the management team by overseeing daily shift performance, maintaining operational standards, and providing direction to Team Members. The Shift Manager plays a key role in ensuring the restaurant operates efficiently during each shift by focusing on execution, food safety, team support, and overall shift performance. This is a hands-on, part-time leadership role designed for individuals developing foundational management and leadership skills.Key ResponsibilitiesLead shifts and support team members to deliver quality food and great serviceManage workflow, positioning, and shift executionEnsure food safety, cleanliness, and operational standards are metCoach and support team members during the shiftAssist with cash handling and basic financial proceduresTeam Support and DevelopmentProvide direction, coaching, and support to Team Members during shiftsReinforce performance expectations and promote accountabilitySupport a positive, team-oriented work environmentAssist in developing team members through on-the-job coaching and feedbackFood Safety and Operational StandardsEnsure compliance with all food safety, sanitation, and operational standardsMonitor product quality and adherence to preparation proceduresConduct routine checks to maintain cleanliness and organizationAddress issues promptly to maintain standardsCash Handling & Financial ResponsibilityFollow all cash handling procedures including register operation and reconciliationsAssist with preparation of deposits as assignedSupport loss prevention and adherence to cash control proceduresTeamwork and CommunicationCommunicate effectively with Team Members and managementSupport collaboration across shifts to ensure consistencyEscalate issues appropriately when neededWhat Success Looks LikeConsistent and efficient shift executionA supported and engaged team performing to standardStrong adherence to food safety and operational proceduresEffective communication and teamworkA clean and organized restaurant environmentQualificationsPrevious restaurant or retail experience preferredPrior leadership or team lead experience preferredPrior training or onboarding experience preferredAbility to lead a team in a fast-paced environmentBasic understanding of restaurant operations and food safetyExperience with cash handling proceduresStrong communication and organizational skillsServSafe Certification preferred (or ability to obtain)Must be authorized to work in the United StatesFlexible part-time availability including evenings, weekends, and holidaysPhysical RequirementsStand and walk for extended periodsLift up to 40 lbsBend, stoop, and perform repetitive movementsWork in a fast-paced restaurant environmentCompensation and BenefitsCompetitive hourly payWeekly payReferral bonus opportunitiesTraining and Development4-week structured, in-restaurant training programHands-on experience in operations, food safety, and shift leadershipOngoing coaching and developmentGrowth OpportunityPath to Assistant Manager and future leadership rolesDevelopment of foundational leadership skillsAdditional BenefitsFree and discounted mealsPaid trainingBenefits available for eligible team membersAdditional InformationEmployment is contingent upon background checks where permitted by law. M&M Custard, LLC is an equal opportunity employer. Employment is at-will.