Customer Service Representative

Communicates with customers via email and/or telephone in a timely and efficient manner Manage large number of email correspondence Build strong customer relationships through interactive communications Identifies and corrects deficiencies with customer orders Analyzes daily/weekly/monthly queries and reports related to customer accounts Order Processing Enters standard business orders by receiving order via email/telephone Handles special customer-specific documentation needs Order Issue(s) Resolutions Analyze issues with orders using Order User Hold Report Resolves issues by communicating with other departments regarding customer needs Revise orders when needed Releases resolved orders Follow and create Return Material Authorization(s) guidelines Handle complaints, provide appropriate solutions and alternatives within expected timeline Order Coordination Plant and Distribution Center Daily Product shortage report Resolving product and service issues Recommend potential replacement product for customer orders Delivery and freight rate coordination with supply chain Communication(s) with Sales team on revised orders Special Projects Creates/maintains reports and spreadsheets as requested Involvement with Peak Performance team(s) as requested Trains new hires as requested Qualifications Education & Experience High School Diploma 1 year working with public (pre customer service or food service) Familiar with Supply Chain, Logistics and/or Distribution Knowledge, Skills, & Abilities Computer skills – Microsoft Windows, MS Office (prevalent in Excel and Outlook) Computer entry experience valuable, but not required Detail and Process Oriented Team Player with a Positive attitude Ability to multi-task, prioritize and manage time effectively Proactive Sense of Urgency Professionalism Strong follow-up and communication skills Physical Requirements & Working Conditions To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing The employee must be able to use fingers to constantly operate a computer or other type of office equipment The employee in this position must be able to regularly walk The employees must be able to use hands to handle and feel The employee must be able to reach with both hands and arms The employee must be able to visually detect, perceive, or recognize in near and far distances The employee must be able to converse or convey with other individuals The employee may occasionally be required to crouch The employee may occasionally lift/carry items as heavy as 25 pounds Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Red Gold