Mokulele OGG Airport - FT Customer Service Agent
Southern Airways Corporation
Job Description
Job Description
Mokulele Airlines
Airport Customer Service Agent
Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We're accelerating the next great revolution in aviation, electric flight, to unlock affordable and personalized air transportation for everyone.
Job Title
Airport Customer Service Agent — Customer Service & Ramp
Location
Mokulele OGG Airport
Employment Type
Full-Time
Department
Customer Service
Reports To
Station Manager
FLSA Status
Non-Exempt
The Airport Customer Service Agent is our primary representative in our airport stations, responsible for greeting and checking in guests, handling luggage, booking and re-booking flights, assisting with guest loading and unloading, and covering ramp duties at our smaller stations.
Key ResponsibilitiesEnsure FAA, airline, and airport regulations are followed
Enforce safety and security measures and protect sensitive zones
Create and modify reservations
Check in guests; safely load and unload guests
Handle luggage up to 70 lbs and monitor luggage for size, quantity, and weight
Review baggage tags for accuracy
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Make announcements over a public address system
Process credit card payments
Direct aircraft parking and dispatch on the ramp
After training, tow aircraft to proper parking positions on the ramp
Maintain work area and mechanical equipment in proper order
This position does not directly supervise others.
RequirementsKnowledge, Skills & Abilities
Excellent written and verbal communication skills
Able to read, write, and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand, and communicate the terms of the company's Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers, and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
Education
High school diploma or equivalent
Miscellaneous Requirements
Valid driver's license and reliable transportation
Computer skills, able to learn reservation and phone systems, proficient with a PC
Basic math abilities
$17 per hour
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