Shift Manager

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

Job description

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!

Job Functions:

Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance

Enthusiastically greet and welcome fans to the Dairy Queen brand

Strive to exceed fan expectations and deliver fan first service through timely and quality service

Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls

Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success

React to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit

Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team

Create and maintain a positive, safe, clean, and inviting environment for fans and team members

Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards

Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members

May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.

At all times exhibit a genuine passion for excellence

Perform other duties as assigned by management

Requirements:

Minimum 1-3 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferred

High School diploma or equivalent

Proven track record of effectively managing COGS and labor

Strong knowledge and application of safe food handling practices

Must be ServSafe® certifiable

Work well under pressure packed situations while maintaining a great attitude

Comfortable standing for entire shift and able to lift 50 pounds

Ability to work in and out of different temperature ranges.

Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.

Exhibit good manners, proper personal hygiene, and promptness

Have fun and maintain a positive attitude at all times!

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant